Call Center Lead Specialist

UHS; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical/Dental/Vision

401K with match

SoFi student loan refinancing

Career development

Benefits website

Job summary

Universal Health Services (UHS) in Tempe, AZ is seeking a dynamic Call Center Lead for a 12-hour day shift (Thu, Fri, Sat). The role supports referral intake, dispatches clinicians, and coordinates patient paperwork, ensuring smooth operations in our mental health crisis services.

The ideal candidate has 1–5 years of call center or healthcare coordination experience, strong data entry skills, and leadership abilities. We offer competitive pay and a comprehensive benefits package.

Qualifications

• High School Diploma or GED; Associate degree preferred.
• Required 1-3 years of similar work experience.
• Preferred 3-5 years of similar work experience; knowledge of mental health/crisis intervention helpful.
• Proficient in MS Office, data entry and leadership skills.

Responsibilities

• Process and distribute daily reports; assist with involuntary case paperwork reviews.
• Train new call center staff and prepare end-of-shift reports; assist with interviewing candidates.
• Dispatch clinicians to caller locations; coordinate patient documents and transfers.
• Communicate with referral sources and treatment providers about case status.

Skills

Customer service

Leadership

Data entry

MS Office

Education

High School Diploma/GED

Associate Degree

Job description

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at https://bhconnections.org

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Lead Full Time - 12 hours Day Shift (Thurs, Fri and Sat). The Call Center Lead assists in the process of receiving referral calls, taking demographic dispatching appropriate clinicians for mental health assessments, entering call data and case status into data bases, verifying appropriate paperwork is thoroughly completed and assisting with coordination of individuals into treatment facilities.

Job Duties/Responsibilities

• Processing and distribution of various daily reports, assistance with involuntary case paperwork reviews.
• Training of new call center staff and completing end of shift reports. Assists with interviewing of potential Call Center Specialist candidates.
• Dispatches clinician to caller location. Coordinates and processes patient documents and paperwork for patient transfers
• Provides and assists with professional communication to referral sources and treatment providers regarding case status.

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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Qualifications

EDUCATION

High School Diploma/GED - Preferred Associate Degree.

Licensure and certification required: N/A

Experience

Required 1-3 years similiar work experience

Preferred 3-5 Years Similar Work Experience

Preferred customer service in mental health/crisis intervention knowledge/experience. Proficient in MS, data entry and leadership skills.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.