Call Center Lead: AI-Driven Ops & Coaching

Children's Happy Teeth & Happy Braces; La Mirada (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Competitive pay + bonus

Job summary

Children’s Happy Teeth is seeking a Call Center Lead in Southern California to oversee daily operations and guide a team toward exceptional patient service. You will leverage AI tools and digital platforms to streamline workflows and improve overall experience.

The role requires data-driven leadership, strong communication, and a proactive approach to adopting new technologies to boost efficiency and patient satisfaction.

Qualifications

• 2+ years in a call center, customer service, or admin ops; leadership experience preferred.
• Experience tracking performance metrics, preparing reports, and using data to identify trends.

Responsibilities

• Oversee daily call center operations and ensure timely, professional calls.
• Coach and guide team members to maintain high service levels and productivity.
• Track, analyze, and report KPIs like call volume, response times, and scheduling performance.

Skills

Leadership

Data analysis

AI tools

Communication

Bilingual English/Spanish

Tools

CRM software

AI platforms

Reporting tools

Job description

Children’s Happy Teeth is seeking a Call Center Lead in Southern California to oversee daily operations and guide a team toward exceptional patient service. You will leverage AI tools and digital platforms to streamline workflows and improve overall experience.

The role requires data-driven leadership, strong communication, and a proactive approach to adopting new technologies to boost efficiency and patient satisfaction.