Call Center Lead | AI-Driven Coach & Ops Leader

Children's Happy Teeth; La Mirada (CA); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Paid time off and holidays

Career development opportunities

Competitive pay and bonus

Descripción de la vacante

Children's Happy Teeth in Southern California is seeking a Call Center Lead to oversee daily operations, coach the team, and drive performance using data and AI tools to improve patient experience.

The ideal candidate has 2+ years in call center or customer service settings, prior leadership, and strong analytic and communication skills, plus comfort with AI-enabled processes. Spanish bilingual is a plus; join a supportive team with growth opportunities, health benefits, PTO, and holidays.

Formación

• 2+ years in a call center, customer service, or admin ops; leadership preferred.
• Experience tracking KPIs, reporting, and using data for improvements.
• Comfort with AI tools and applying AI to workflows and service.
• Strong organizational, analytical, and problem-solving skills with high detail.
• Excellent communication and phone etiquette; ability to coach cross-department.
• Bilingual English/Spanish preferred.

Responsabilidades

• Oversee daily call center operations and ensure prompt, professional calls.
• Coach and guide team members to maintain high service standards and productivity.
• Track, analyze, and report KPIs like call volume, response times, and scheduling.
• Leverage AI tools and technologies to improve efficiency and patient experience.
• Monitor quality, identify trends, and implement process improvements.

Conocimientos

Leadership

Performance metrics

AI tools

Analytical skills

Communication

Bilingual (English/Spanish)

Herramientas

AI tools

Descripción del empleo

Children's Happy Teeth in Southern California is seeking a Call Center Lead to oversee daily operations, coach the team, and drive performance using data and AI tools to improve patient experience.

The ideal candidate has 2+ years in call center or customer service settings, prior leadership, and strong analytic and communication skills, plus comfort with AI-enabled processes. Spanish bilingual is a plus; join a supportive team with growth opportunities, health benefits, PTO, and holidays.