Client Advocate

Albuquerque Health Care for the Homeless; Albuquerque (NM); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Long-term disability

PTO 24 days

Holidays

401k with match

Student loan forgiveness

Job summary

Albuquerque Health Care for the Homeless is seeking a Client Advocate for our Resource Center to greet clients, assess needs, and connect them with housing, benefits, and community resources.

Collaborate with the Resource CenterCoordinator to navigate referrals, maintain a welcoming space, perform data entry, and participate in outreach across Albuquerque.

Qualifications

• High school diploma or equivalent.
• Relevant work or volunteer experience in social services or direct customer service.
• Bi-lingual Spanish/English preferred.

Responsibilities

• Maintains a warm and welcoming environment in the Resource Center.
• Provides administrative support including answering phones, filing, and data entry.
• Identifies social needs and makes referrals to housing, benefits, and social services.
• Assists clients with applications for housing, vouchers, Medicaid, SNAP, and ID/birth certificates.
• Participates in outreach and ensures compliance with policies.

Skills

Bi-lingual Spanish/English

Customer service

Problem solving

Interpersonal communication

Education

High school diploma or equivalent

Tools

None

Job description

Every day, people across Albuquerque face impossible choices between health, housing, safety, and survival. For more than four decades, Albuquerque Health Care for the Homeless has stood alongside our community’s most vulnerable neighbors, providing compassionate care, creating pathways to stability, and championing systematic change. More than 5,000 people each year find support through our integrated model of care, but our impact extends far beyond the walls of our clinic. Through advocacy, partnership, and innovation, we are working to transform the systems that drive homelessness and build a community where everyone has the opportunity to live with dignity, health, and hope.

Step into a purpose-driven role where empathy meets action: we are hiring an energetic, compassionate Client Advocate to bring warmth, dignity, and real-time solutions to our Resource Center! Working alongside the Resource Center Coordinator, you will be the front-line champion our clients count on meeting immediate needs, navigating complex social service networks, and unlocking vital community resources that rebuild lives. From greeting individuals with radical hospitality on campus to jumping in on dynamic outreach efforts across the city, no two days are ever the same. If you are a natural connector with a big heart, sharp problem-solving skills, and a passion for empowering others, bring your vibrant energy to our team and make an indelible mark on our community.

This is a full-time, non-exempt position.

Duties and Responsibilities:

• Performs daily tasks to maintain space, equipment, supplies, and resources in the Resource Center.
• Maintains a warm and welcoming environment for clients and representatives from other community resources.
• Provides administrative and clerical support for Resource Center, including answering phones, maintaining files, organizing and stocking supplies, monitoring client usage of phones, computers, and showers.
• Identifies social needs, make referrals and provide assistance to assist in access to appropriate social services, resources, benefits, and support networks.
• Assists clients in applications for housing, motel vouchers, public benefits (Medicaid and SNAP) and State ID/Birth Certificates.
• Completes required documentation and data entry tasks.
• Participates in agency outreaches as needed.
• Complies with organization policies and procedures.

Minimum Qualifications:

• High school diploma or equivalent
• Relevant work or volunteer experience in social services or direct customer service
• Valid drivers license with a clean driving record

Preferred Qualifications:

• Associate Degree in Human Services or related field
• Experience working with underserved populations, experience working with persons experiencing behavioral health issues or lived experience of behavioral health recovery.
• Knowledge of Social Service resources in Albuquerque.
• Bi-lingual Spanish/English

All benefits start the month after you begin work:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

We're an equal opportunity employer. All applicants will beconsidered for employment without attention to race, color,religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.