Program Assistant

Odyssey House of Utah; Salt Lake City (UT); On-site; USD 36,000 - 42,000; Part time

Benefits offered by this job

Tuition Reimbursement

Continuing Education

On-Demand Pay

Transit Pass

Monthly Incentives

Casual Work Environment

Job summary

Odyssey House of Utah is seeking a Part-Time Program Assistant for our ACT Program in Salt Lake City. The role involves being the first point of contact for participants, handling in-person and phone inquiries, and providing administrative and benefits coordination support within a fast-paced environment.

The position requires strong communication and organizational skills, a valid Utah driver’s license, and willingness to support program operations across inpatient and outpatient settings.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service-oriented mindset.
• Ability to be resourceful and proactive when issues arise.

Responsibilities

• Greeting and welcoming participants in person or by phone; assess needs and determine next steps.
• Direct calls to appropriate personnel, provide basic information about the program and referral inquiries.
• Receive, sort, and distribute daily mail and deliveries.
• Schedule and manage appointments and meeting rooms.
• Provide administrative support including data entry, filing, copying and scanning documents.
• Assist with benefits coordination, including Medicaid eligibility tasks for program participants.
• Maintain reception area, prepare materials and keep equipment stocked.
• Monitor office supplies and inventory; support conflict de-escalation with the team.

Skills

Verbal and written communication

Organization

Multitasking

Customer service mindset

Proactive problem solving

Education

High school diploma or equivalent

Job description

Description

Odyssey House is seeking a Program Assistant for our ACT Program!

Summary:

Odyssey House of Utah is a leading organization dedicated to providing comprehensive and compassionate care to individuals struggling with substance use disorders and behavioral health challenges. Our integrated approach combines evidence-based practices, clinical expertise, and a supportive environment to promote lasting recovery and overall well-being. Are you ready to embark on a rewarding career journey where you can make a real difference? Your search ends here! We are actively seeking passionate professionals to join our team at multiple locations, offering a multitude of opportunities to support adolescents and adults in both inpatient and outpatient settings.

Job Location:

Salt Lake

Schedule:

To Be Determined

Compensation:

$18.00 Hourly

Benefits Package:

Equals to approximately $22,000

Includes - medical, dental, life, and disability insurance, flexible spending account, retirement plan, paid leave, employee assistance program, and education assistance.

Health and Welfare Benefits

• Health Insurance: Comprehensive medical, dental, vision, FSA, and long-/short-term disability coverage.
• 403(b) Retirement Plan: Immediate participation available; 100% employer match up to 6% after 1 year of service.
• Paid Time Off (PTO): Accrue up to 35 paid days off per year (with increased accrual rates after 1 year).
• Sick Leave Rollover: Convert half of your unused accrued sick time into extra vacation days at year-end.
• Sabbatical Program: Paid extended leave rewarded after 5 years of service.
• Employee Assistance Program (EAP): Confidential 24/7 support for mental health, financial advice, and personal well-being.

Perks

• Tuition Reimbursement: Up to $9,000 per year available for approved programs (subject to eligibility requirements).
• Continuing Education: Opportunities for paid training and professional development, subject to manager approval and eligibility.
• On-Demand Pay: Access earned wages before payday via our payroll provider, Paylocity (managed directly through Paylocity; terms apply).
• Transit Pass: Free UTA pass provided for your daily work commute.
• Monthly Incentives: Regular performance awards and team recognition.
• Casual Work Environment: Relaxed, casual dress code and workplace culture.

Job Overview:

We are seeking a friendly and organized Part-Time Program Assistant to join our team. The successful candidate will be the first point of contact for our program participants, in person and over the phone, as well as provide administrative and benefits coordination support for the program. This role requires excellent communication skills and the ability to multitask in A fast-paced environment.

Key Responsibilities:

• Greeting and Welcoming: Welcome participants and visitors by greeting them, in person or on the telephone. Evaluate their needs and determine the best course of action.
• Telephone Handling: Direct calls to appropriate personnel, take messages when necessary, provide basic information about the program, and manage referral inquiries.
• Mail Management: Receive, sort, and distribute daily mail/deliveries.
• Appointment Scheduling: Schedule and manage appointments and meeting rooms.
• Administrative Support: Assist with various administrative tasks such as data entry, filing, copying, and scanning documents.
• Benefits Coordination: Assist the team’s case managers in managing Medicaid eligibility for program participants by accessing and uploading documents into DWS My Case accounts, calling DWS eligibility with participants, and coordinating with participants to obtain required documents.
• Maintaining Reception Area: Keep the reception area tidy and presentable, with all necessary materials. Prepare coffee and frozen food items for participants.
• Office Supplies Management: Monitor office supplies and ensure inventory levels are maintained.
• Manage Conflict: Intervene and de-escalate situations in which a participant becomes agitated, with support from other team members.

Requirements

Education:

High school diploma or equivalent preferred

Experience:

Previous experience as a receptionist or in a customer service role is preferred. Previous experience with benefits coordination is preferred

Must have a valid driver's license and clean driving history (this position requires candidates to drive Odyssey House vehicles. Odyssey House will verify driver eligibility by reviewing annual Motor Vehicle Registrations. If offered the position, you authorize Odyssey House to review your Motor Vehicle Registration records to determine eligibility to drive for Odyssey House.

Skills:

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Customer service-oriented mindset
• Ability to be resourceful and proactive when issues arise

All employees of Odyssey House are required to adhere to:

Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following:

Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

Pre-Employment Requirements:

Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.

EEOC Statement:

Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.