Call Center - Inside Sales Agent (On-Site)

Mad City Windows; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and disability insurance

Paid parental leave

401(k) retirement savings program

Generous PTO + paid holidays

Continuous team events and celebrations

Job summary

Mad City Windows, part of the Renuity family, is seeking Call Center Agents for its Inside Sales team in Madison, WI. Full-time and part-time opportunities are available, with shift hours primarily from 1pm to 9pm. Ideal candidates will have strong communication skills and a desire to succeed in a fast-paced environment.

This role includes supporting homeowners as they explore remodeling projects, managing calls, and verifying appointments. The position offers uncapped commissions and numerous opportunities for advancement within just a few months.

Qualifications

• No call center experience? We’ll teach you the skills.
• Professional presence and a team-first mindset.
• Comfort navigating technology and computer applications.

Responsibilities

• Manage inbound and outbound calls effectively.
• Partner with scheduling teams for customer confirmations.
• Utilize scripts to engage customers and identify needs.

Skills

Strong communication skills

Outgoing personality

Motivated and goal-driven

Reliability and consistency

Ability to multitask

Job description

Call Center Agent – Inside Sales

Mad City Windows & Baths, a Renuity Company

• Full-Time or Part-Time - Nights & Weekends - Shift Time: 1pm–9pm - Saturday & Sunday availability preferred

• Pay: $16/hr + Uncapped Commission - Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress‑free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Inside Sales Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love.

In this position, you will:

• Manage inbound and outbound calls in a fast‑paced call center environment
• Partner with scheduling teams to verify appointments and confirm with customers
• Utilize pre‑built scripts to engage customers and work with them to find solutions to their home project needs
• Participate in regular department contests and achieve both personal and team goals

Key Qualifications

• No call center experience? No problem. If you bring the drive, we’ll teach you the skills.
• Strong communication skills and an outgoing personality
• Motivated, competitive, goal‑driven energy
• Professional presence and a team‑first mindset
• Reliability and consistency in attendance and performance
• Ability to multitask, prioritize, and stay organized
• Comfort navigating technology and computer applications

What We Offer

• Uncapped earning potential – most agents earn between $50k–$70k/year
• Rapid advancement – many team members move up within 6 months
• Brand‑new expanded call center workspace
• Multiple shift options (assigned based on business needs)
• Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks

• Medical, dental, vision, life, and disability insurance
• Paid parental leave
• 401(k) retirement savings program
• Generous PTO + paid holidays
• Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress‑free. Homeowners across the Midwest have trusted us for top‑tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry‑level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail]

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