Call Center - Customer Service Agent (On-Site)

Renuity; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Brand-new workspace

Flexible shifts

Paid time off

401(k) retirement plan

Bonuses

Job summary

Mad City Windows & Baths, a Renuity company, is expanding its Call Center Inside Sales team in Madison, WI. The role supports lead generation and sales by processing submitted leads, verifying homeowner information, and coordinating availability with advisors.

We offer uncapped bonuses, multiple shifts, and a fast‑paced, team‑driven environment with a focus on internal advancement. Expect comprehensive training and a path to higher earnings as you grow.

Qualifications

• No call center experience required; training provided.
• Excellent communication and customer service mindset.
• Reliable, punctual, and team‑oriented.

Responsibilities

• Manage appointments generated through face‑to‑face sources and enter them into the CRM.
• Accurately document all call attempts, applying dispositions and notes for each interaction.
• Handle inbound calls and outbound follow-ups to reach unverified leads.
• Assist in regular department contests and help achieve personal and team goals.

Skills

Strong communication

Outgoing personality

Motivated energy

Professional presence

Reliability

Multi-tasking

Tech savvy

Job description

Call Center Agent – Customer Service

Mad City Windows & Baths, a Renuity Company

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress‑free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

Job Details

• Full-Time or Part-Time
• Shift Time: 1pm–9pm Saturday & Sunday availability preferred
• Pay: $17.50/hr + Uncapped Bonuses; Average earnings: $50,000–$70,000+/year

About the Role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

In this position, you will:

• Manage all appointments generated through face‑to‑face sources and enter them into the CRM
• Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
• Handle inbound calls from promoters and place outbound calls to reach unverified leads
• Participate in regular department contests and achieve both personal and team goals

Key Qualifications

No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

We’re looking for:

• Strong communication skills and an outgoing personality
• Motivated, competitive, goal‑driven energy
• Professional presence and a team‑first mindset
• Reliability and consistency in attendance and performance
• Ability to multitask, prioritize, and stay organized
• Comfort navigating technology and computer applications

What we offer

• Uncapped earning potential – most agents earn between $50k–$70k/year
• Rapid advancement – many team members move up within 6 months
• Brand‑new expanded call center workspace
• Multiple shift options (assigned based on business needs)
• Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks

• Medical, dental, vision, life, and disability insurance
• Paid parental leave
• 401(k) retirement savings program
• Generous PTO + paid holidays
• Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress‑free. Homeowners across the Midwest have trusted us for top‑tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry‑level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Equal Opportunity Employer

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].