Call Center - Customer Service Agent (On-Site)

Mad City Windows; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and disability insurance

Paid parental leave

401(k) retirement savings program

Generous PTO and paid holidays

Continuous team events and celebrations

Job summary

Mad City Windows in Madison, WI is looking for a Call Center Agent to support lead generation and sales teams. This part-time or full-time position requires availability for evenings and weekends, with potential earnings of $50,000–$70,000/year thanks to uncapped bonuses.

The ideal candidate should be motivated, outgoing, and possess strong communication skills. Join a company that offers rapid advancement and a supportive work environment!

Qualifications

• No prior call center experience required; willingness to learn is essential.
• Must have strong communication and multitasking abilities.
• A professional presence is critical for customer interaction.

Responsibilities

• Support lead generation and sales teams by processing submitted leads.
• Manage and document all appointment interactions in the CRM.
• Handle inbound and outbound calls to verify leads.
• Participate in contests and achieve team goals.

Skills

Strong communication skills

Outgoing personality

Motivated and goal-driven

Reliability and consistency

Ability to multitask

Comfort with technology

Job description

Call Center Agent – Customer Service

Mad City Windows & Baths, a Renuity Company

• Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm
  Saturday & Sunday availability preferred

• Pay: $17.50/hr + Uncapped Bonuses
  Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

In this position, you will:

• Manage all appointments generated through face-to-face sources and enter them into the CRM
• Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
• Handle inbound calls from promoters and place outbound calls to reach unverified leads
• Participate in regular department contests and achieve both personal and team goals

Key Qualifications

No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

We’re looking for:

• Strong communication skills and an outgoing personality
• Motivated, competitive, goal-driven energy
• Professional presence and a team-first mindset
• Reliability and consistency in attendance and performance
• Ability to multitask, prioritize, and stay organized
• Comfort navigating technology and computer applications

What We Offer

• Uncapped earning potential – most agents earn between $50k–$70k/year
• Rapid advancement – many team members move up within 6 months
• Brand-new expanded call center workspace
• Multiple shift options (assigned based on business needs)
• Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks

• Medical, dental, vision, life, and disability insurance
• Paid parental leave
• 401(k) retirement savings program
• Generous PTO + paid holidays
• Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].