Medical Center Receptionist

HEALTH SERVICES OF NORTH TEXAS; Denton (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Health Services of North Texas in Denton, TX is seeking Medical Center Receptionists who warmly greet patients, schedule appointments, verify benefits, and collect payments. You’ll support front desk operations across multiple sites, assist callers, and maintain accurate records in the electronic health record system.

Fluency in English and Spanish is a plus, with opportunities to grow in a community health setting.

Qualifications

• High School diploma required or equivalent.
• Minimum 1 year of full-time experience in a medical setting.
• Familiarity with medical terminology.
• Bilingual Spanish/English a plus.
• Strong customer service orientation and attention to detail.

Responsibilities

• Answers phones and directs callers to appropriate personnel.
• Accurately records messages and takes calls as directed by providers.
• Schedules appointments in the EMR system per policy.
• Greet visitors and manage sign-in as appropriate.
• Provide information on services and eligibility for Sliding Fee Scale.
• Registers patients per center policies and procedures.
• Verify coverage benefits and eligibility.
• Collect payments and reconcile cash reports for deposits.
• Maintain forms and front office supplies.
• Adhere to OSHA and CDC guidelines; maintain waiting area cleanliness.
• Complete reporting and participate in quality initiatives.
• May perform other duties as assigned by supervisor.

Skills

Bilingual (Spanish/English) a plus

Customer service

Strong computer skills

Familiar with medical terminology

Attention to detail

Ability to multi-task

Confidentiality

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Description

Passion. Commitment. Purpose. Community.

Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy.

Our vision: A healthy community.

HSNT is seeking Medical Center Receptionists who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.

Our current Medical Center Receptionists love HSNT because we are truly able to make a difference in the lives of the patients whom we serve. Our Medical Center Receptionists become a part of a tight-knit, interdisciplinary medical team focused on providing high-quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office and/or call center environment, and are preferably fluent in both English and Spanish.

Our Medical Center Receptionists help connect patients with services and medical care by scheduling appointments for our medical providers in multiple clinical sites and provide information about services and programs offered by our agency.

In joining HSNT as a Medical Receptionist, you'll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.

A day in the life of our Medical Center Receptionist may look like this:

• Answers the telephone and either responds to inquiry or directs caller to appropriate personnel.
• Accurately records caller messages and make calls as directed by the medical providers.
• Analyzes patient information on schedules prior to scheduled medical visits.
• Schedules appointments in the electronic medical records system according to established policies and procedures.
• Greets and directs patients, guests, vendors, and visitors. Requests sign in as appropriate.
• Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.
• Register patient according to medical center policies and procedures.
• Verify coverage benefits and eligibility.
• Collects payments and reconciles daily cash reports to complete deposits.
• Maintains forms and office supplies for front office activities.
• Practices OSHA Safety Standards and abides by CDC guidelines.
• Maintains a clean and organized waiting room/reception area.
• Complete reporting as assigned.
• Participates in quality initiatives as needed.
• May perform other duties as assigned by the Business Office Manager or Practice Administrator.

Requirements

• High School graduate or equivalent.
• Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
• Familiarity and comprehension with medical terminology.
• Must possess initiative and be a self-starter.
• Ability to organize and prioritize.
• Bilingual skills (Spanish/English) a plus.
• Exceptional customer service skills
• Strong computer skills (including familiarity with electronic health record systems)
• Strongly developed attention to detail.
• Ability to adapt easily to changing environments.
• Ability to multi-task in a busy environment
• Ability to communicate effectively with all levels of the organization.
• Ability to work with people and work under pressure.
• Ability to maintain confidentiality.
• Must have proven skills in working independently, self-motivated and goal oriented.
• Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate.

2018 Winner: Best of Denton County

Federally Qualified Health Center (FQHC) and FTCA Deemed.

A partner agency of United Way

EOE