Call Center Foreman

Jobtailor; Chicago (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Jobtailor in Chicago seeks a Call Center Foreman to oversee the handling of customer inquiries and the remote monitoring for multiple parking markets, ensuring service levels remain high. You will respond to inquiries about monthly/daily rates, directions to locations, and the remote operation of automated pay equipment.

You will coordinate with managers, ensure PCI compliance, and utilize revenue control systems to process transactions accurately.

Qualifications

• At least 6 months of general work experience.
• Unrestricted authorization to work in the US.
• Ability to communicate with customers via phone/remote monitoring.
• Basic math skills sufficient for cash-related tasks.

Responsibilities

• Answer calls from a centralized remote monitoring location and provide high service levels.
• Respond to customer inquiries including rate information and directions.
• Operate and monitor revenue control systems and payment equipment.
• Ensure inventory of operational supplies and coordinate restock with management.
• Maintain a clean work area and ensure PCI compliance.
• Coordinate daily activities with the Manager and escalate major issues when needed.
• Handle incident reports and customer complaints during remote monitoring.

Skills

Customer Service

Revenue Control Systems

PCI Compliance

Call Center Equipment

Basic Math Skills

Tools

MS Word

MS Excel

Internet

Job description

• • Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers.
• • Responds clearly and efficiently to customer inquiries including monthly/daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations.
• • Uses a variety of revenue control systems based on location requirements.
• • Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
• • Operates and monitors facility security intercoms and surveillance monitors.
• • Maintains a clean work area at all times.
• • Occasionally is responsible for remotely processing parking fees and related transactions accurately.
• • Coordinates daily activities with Manager.
• • Acts as the liaison for all customer service inquiries, complaints, occurring during remote monitoring which may include incident reports and claims for the location. Reports/escalates any major issues to the facility manager as appropriate.
• • Required to meet compliance responsibilities with regard to PCI (Payment Card Industry).
• • Uses call center equipment and different revenue control systems to ensure a high service level.
• • Ensures all calls are answered and needs of customers are responded to in a timely manner.

Requirements

• At least 6 months of general work experience.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Ability to speak to customers using phone/audio remote monitoring technology.
• Computer literate, knowledge of MS Word, MS Excel and Internet.
• Must submit your application for employment through www.interparkholdings.com.
• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.
• Must be able to pass math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions.

Core Competencies

Demonstrates strong customer service skills while efficiently managing inquiries and transactions in a call center environment. Proficient in using revenue control systems and ensuring compliance with PCI standards.

Highest-signal resume keywords

• Customer Service
• Revenue Control Systems
• PCI Compliance
• Call Center Equipment
• Basic Math Skills

ATS Optimization Keywords

Hard Skills

• Revenue Control Systems
• Basic Math Skills
• Call Center Operations
• Remote Monitoring Technology

Soft Skills

• Clear Communication
• Problem Solving
• Team Coordination

Industry Keywords

• Call Center
• Customer Inquiries
• Operational Supplies
• Facility Security
• Incident Reports

Tools & Technologies

• MS Word
• MS Excel
• Internet