Call Center Customer Service Representative - (Inbound call center)

Spectrum Association Management; San Antonio (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

5 weeks of PTO

Paid training

401(k) program

Free in-house medical clinic

Career growth opportunities

Job summary

A reputable HOA management firm is seeking a full-time Call Center Customer Service Representative in San Antonio, Texas. This role involves solving complex issues for homeowners across various communication platforms. Ideal candidates will have a self-motivated attitude, excellent multitasking skills, and a strong focus on customer success. The position offers competitive pay and extensive benefits, including paid time off and medical coverage.

Qualifications

• Experience in a fast-paced call center environment or similar customer service role is desired.
• Ability to multitask across different communication platforms.

Responsibilities

• Solve customer problems using exceptional service skills.
• Handle difficult interactions with homeowners.

Skills

Self-Motivated

Ability to multitask

Tech savvy

Customer success focus

Positive attitude

Job description

Call Center Customer Service Representative (Inbound)

1 day ago Be among the first 25 applicants

About the Role

If you are looking for a new career in a stable, recession‑proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast‑paced multitasking, which can solve complex problems quickly – with a smile!

About Spectrum Association Management

We are an HOA Management Company that manages the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry, named Best Place to Work for the last 18 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees.

Who We’re Looking For

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success. Experience in a fast‑paced call center environment or similar customer service role is desired, but may not be required if you know you will excel in that type of environment.

Job Details

We are currently hiring for a full‑time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.

Top 5 Qualities

• Self‑Motivated individual that over‑achieves goals set for you and your department.
• Fast learner that can understand that complex service we manage, to best serve the homeowner.
• Resilient and positive attitude while handling many difficult interactions with homeowners.
• Tech wizardry to efficiently use chat, email, phone, and client database tools seamlessly.
• Strong passion for customer success and pride on resolution of homeowner concerns.

Benefits

• Recognized as Best Place to Work for the past 18 years.
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio‑based with offices throughout Texas and Arizona.
• Privately owned, never had layoffs.
• Work / Life balance.
• 5 weeks of PTO.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training – Internal Learning and Development Management System.
• Medical, Dental, Vision, STD/LTD, Life/AD&D, and 401(k) program.
• Free in‑house medical clinic (San Antonio office – virtual appointments for other offices).
• Well‑structured career track plan with 6‑month review.
• Pay $15.00/hr with reviews and performance increase opportunities every 6 months.

Location

17319 San Pedro Avenue, San Antonio, Texas 78232

Equal Opportunity Employer

Spectrum Association Management is an Equal Opportunity Employer.