Division Director - HOA Community Management - Team/Client Director

Spectrum Association Management; San Antonio (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Best Places to Work

Fastest Growing Company - Fast Track 5

Work / Life balance

Five weeks of PTO

Eleven Paid Holidays

401k program

Free medical clinic in-house

Job summary

Spectrum Association Management seeks a Division Director to strategically lead operations and sales across our San Antonio, Corpus Christi and Midland/Odessa markets. You will manage a ~45-person team including 3 Client Relations Managers, directing relationship building and service delivery in a fast-paced environment.

The ideal candidate has extensive HOA operations experience, proven staff development skills, and a track record of client relationship growth.

Qualifications

• Degree from an accredited university.
• 15+ years employment experience including 8+ years building staff.
• Experience managing teams with 25+ salaried professionals.
• Strong problem-solving, decision-making, and client communication.
• Ability to train, mentor, and develop employees.

Responsibilities

• Report to VP of Client Relations; highly autonomous and proactive.
• Lead customer operations, technical sales, people management, and mentoring.
• Invest 40% in relationship building and client relations, supporting sales and growth.
• Invest 40% in staff development and culture building.
• Invest 20% in projects, change management, and learning activities.
• Develop and maintain relationships with a large portfolio of customers.
• Ensure optimized operations of a complex service product.
• Team development including 1-on-1 meetings and development plans.
• Uphold the commitment to provide amazing same-day customer service.
• Other duties as assigned by the executive team.

Skills

Staff development

Leadership

People management

Strategic planning

Problem solving

Communication

Organizational skills

Education

Degree from an accredited university

Job description

Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?

Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?

The Division Director has a large scope of work to strategically create a direct impact on our fast-growing company and requires strong work ethic, proven problem-solving skills, strategic planning skills, ability to think quickly and recognize problems while quickly creating solutions, and the ability to support and develop employees. We are looking for visible leadership, and someone with a successful record of accomplishment in building relationships with clients. We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed.

Prior experience in the HOA industry is preferred but not a disqualification.

Spectrum Association Management can offer you:

• Support structure for your learning and success including mentors, subject specific experts, training department, and executives
• A dedicated team environment
• A friendly and welcoming culture, with team and office activities

The Division Director oversees our business operations and sales in our San Antonio, Corpus Christi and Midland/Odessa Markets. The position will have approximately 45 work-family members which includes 3 Client Relations Managers. As a team, you will manage and support the deadline-driven needs of local property associations and maintain our high standards for a fantastic work culture for our team.

Specific Responsibilities

• This role is in command of the division and will report to the Vice President of Client Relations for Spectrum Association Management. Highly autonomous and proactive working performance is expected.
• Descriptive words for this role are customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion
• Approximately 40% of the time will be invested in relationship building and client relations with customers and support the sales and growth of the division.
• Approximately 40% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude, and mentor skills are required.
• Approximately 20% of the time will be on projects, change management implementation, learning and development and company activities
• Develop and maintain strong relationships with a large portfolio of customers
• Ensure optimized and consistent operations of a complex service product
• Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations
• Uphold the company-wide commitment to provide amazing same-day customer service
• Other duties as assigned by the executive team

Required Education And Experience

• Degree from an accredited university
• Prior HOA experience is preferred but not required
• Employment experience for 15 years minimum which includes at least 8 years of developing staff.
• Prior experience managing team(s) with over twenty-five salaried professional employees.
• Detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation and engagement
• Minor travel is expected occasionally, and evening meetings with clients will occur.

Knowledge, Skills, And Abilities

• Strong problem-solving skills, including confidence in decision-making and the ability to effectively explain decisions to clients
• Dedicated team leader and developer abilities, including the motivation of a team
• Strong analytical and organizational skills
• Strong customer service skills
• Self-motivation and the ability to set and work at a fast pace

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

Spectrum Association Management Highlighted Benefits:

• Recognized as Best Places to Work consecutively since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• Privately owned with over 20 years in business.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Eleven Paid Holidays annually
• 40 paid hours per year for community service activities.
• Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Salary $100,000 + DOE annually, along with a discretionary annual bonus.

Office Location:

17319 San Pedro Avenue #318, San Antonio, Texas 78232

Spectrum Association Management is a homeowner’s association management company that has been in business for over 20 years. Headquartered in San Antonio, we have offices across Texas and Arizona, with ambition to expand to more states in the coming years. Joining our team is a fantastic opportunity to take your career and talent to the next level while working for a company committed to helping others within the local community. We are dedicated to being different from other companies and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

Spectrum Association Management is an Equal Opportunity Employer.