Call Center Customer Service Representative

Frontline Consulting Services (FCS) Inc; Harrisburg (Dauphin County); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Life Insurance

Disability Insurance

HSA

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

EZPass in Harrisburg, PA is seeking a Call Center Customer Service Representative for an onsite role. You will handle inbound calls, assist customers with account inquiries, process applications, and update customer information to ensure smooth transactions.

The position is contract-based with a typical daytime schedule, and offers a comprehensive benefits package for eligible employees. This is a fully onsite opportunity in Harrisburg, PA with a deadline to apply by Oct 9, 2026.

Responsibilities

• Handle inbound calls from customers.
• Assist customers with account inquiries and processing applications.
• Update customer information and ensure smooth transactions.

Job description

Position Details

Position: Call Center Customer Service Representative

Location: Harrisburg, PA (Onsite)

Schedule: MondayFriday, 9:30 AM to 6:00 PM

Pay Rate: $18.00 per hour

Placement: Permanent Contract

Why Join EZPass? Work with an award-winning leader in transit technology since 1939! Gain valuable customer service experience in a dynamic call center environment. Enjoy a professional and business-casual workplace.

Your Role: Youll handle inbound calls, assist customers with account inquiries, process applications, update customer information, and ensure smooth transactions. If youre proactive, detail-oriented, and ready to make an impact, wed love to hear from you!

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg, PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Feel free to reach out if you have any questions. Looking forward to having you on board!