Call Center - Customer Service Representative

TCC, Verizon Authorized Retailer; Fishers (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

TCC, Verizon Authorized Retailer is seeking a Customer Experience Specialist to support customers by phone, SMS, email, and web chat, ensuring accurate records and timely follow-up. You will deliver empathetic, solution-focused service to help build a positive experience and loyalty.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks while working in an office-based environment with minimal travel.

Qualifications

• Strong communication and listening skills.
• Exceptional customer service and problem-solving abilities.
• Ability to multitask, stay organized, and prioritize effectively.

Responsibilities

• Assist customers with inquiries, concerns, escalations, and service requests.
• Support customers through voice, SMS, email, and web chat channels.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet service, quality, and performance goals.
• Collaborate with team members and participate in ongoing training.
• Deliver professional, empathetic, and solution-focused customer service.

Skills

Communication

Customer service

Problem solving

Multitasking

Attention to detail

Organization

MS Office

Tools

Microsoft Office

Job description

Customer Experience Specialist

Do you enjoy helping people and creating exceptional customer experiences? Join our Service Center team and play a key role in supporting customers through phone, SMS, email, and web chat interactions. You'll provide accurate information, resolve concerns, document customer interactions, and help deliver a positive experience that reflects our commitment to outstanding service.

What You'll Do

• Assist customers with inquiries, concerns, escalations, and service requests.
• Support customers through voice, SMS, email, and web chat channels.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet service, quality, and performance goals.
• Collaborate with team members and participate in ongoing training.
• Deliver professional, empathetic, and solution-focused customer service.

What We're Looking For

• Strong communication and listening skills.
• Exceptional customer service and problem-solving abilities.
• Ability to multitask, stay organized, and prioritize effectively.
• Self-motivated with strong attention to detail.
• Comfortable working across multiple systems and applications.
• Previous customer service experience preferred.
• Proficiency with Microsoft Office preferred.

Work Environment

• Office-based environment.
• Primarily seated position.
• Less than 5% travel required.

Equal Employment Opportunity

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by applicable law.

#customerservice #customerservicejobs #nowhiring #newjob