Call Center - Customer Service Representative

Verizon Authorized Retailer, TCC; Fishers (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Verizon Authorized Retailer, TCC is seeking a Customer Experience Specialist to help customers via phone, SMS, email, and web chat, delivering accurate information and resolving concerns.

You will document interactions, meet service and quality goals, and collaborate with teammates in a supportive, training-rich environment. The role is office-based with limited travel.

Qualifications

• Strong communication and listening skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask, stay organized and prioritize tasks.
• Self-motivated with attention to detail.
• Experience across multiple systems and applications preferred.

Responsibilities

• Assist customers with inquiries, concerns, escalations, and service requests.
• Support customers through voice, SMS, email, and web chat channels.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet service, quality, and performance goals.
• Collaborate with team members and participate in ongoing training.
• Deliver professional, empathetic, and solution-focused customer service.

Skills

Communication

Listening

Customer service

Problem solving

Multitasking

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Customer Experience Specialist Do you enjoy helping people and creating exceptional customer experiences? Join our Service Center team and play a key role in supporting customers through phone, SMS, email, and web chat interactions. You'll provide accurate information, resolve concerns, document customer interactions, and help deliver a positive experience that reflects our commitment to outstanding service.

What You'll Do

• Assist customers with inquiries, concerns, escalations, and service requests.
• Support customers through voice, SMS, email, and web chat channels.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet service, quality, and performance goals.
• Collaborate with team members and participate in ongoing training.
• Deliver professional, empathetic, and solution-focused customer service.

What We're Looking For

• Strong communication and listening skills.
• Exceptional customer service and problem-solving abilities.
• Ability to multitask, stay organized, and prioritize effectively.
• Self-motivated with strong attention to detail.
• Comfortable working across multiple systems and applications.
• Previous customer service experience preferred.
• Proficiency with Microsoft Office preferred.

Work Environment

Office-based environment. Primarily seated position. Less than 5% travel required.

Equal Employment Opportunity

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by applicable law.