Contact Center Customer Support Representative

Pathtivity, LLC; Dublin (OH); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Pathtivity, LLC in Dublin, OH or Carrollton, TX seeks a full-time Contact Center Customer Support Representative to assist customers with loan applications, payments, and product information. You will handle inbound/outbound calls, navigate multiple systems, and strive for timely, courteous service.

The role emphasizes strong communication, problem solving, and achieving daily KPIs. Ideal candidates have a high school diploma and call center or customer service experience; familiarity with

Qualificações

• High school diploma or equivalent required.
• Call center, customer service and sales experience preferred.
• Strong computer literacy and ability to use multiple web-based systems.

Responsabilidades

• Assist customers in completing online applications.
• Assist customers in obtaining a loan (retail and online).
• Assist customers in repaying debt on past due balances.
• Outbound contact to resolve early delinquency and obtain new loans.
• Develop and maintain professional relationships with consumers.
• Navigate across multiple web-based systems during interactions.
• Inbound and outbound call production (KPI).
• Record keeping and maintain production workflow.
• Report and track production and progress to management.

Conhecimentos

Consumer relations

Written & verbal communication

Critical thinking

Negotiation

Time management

Data entry

Microsoft Office

Typing 30+ wpm

Self-management

Relationship building

Formação académica

High School Diploma/GED/Equivalent

Call Center/Customer Service/Sales experience

Descrição da oferta de emprego

All Jobs > Contact Center Customer Support Representative

Contact Center Customer Support Representative
Dublin, OH or Carrollton, TX

Full-time

Description

Position Summary:

Duties include servicing inbound and outbound calls to assist customers in requesting loans, answering service and website questions, processing applications, assisting customers with repaying debt and assisting retail customers. Associates work individually as well as in a cooperative, team dynamic to achieve daily, weekly, and monthly goals. Success will be measured monthly by completion of specific production goals based upon key performance indicators (KPI). Individuals should work to create a timely, positive, respectful, friendly interaction among consumers, employees, and/or vendors. Position requires excellent and timely communication, self-motivated, accountable, reliable, and skilled individuals dedicated to delivering superior Customer Service and featured products and/or services.

Responsibilities:

• Assist customers in completing online applications
• Assist customers in obtaining a loan (both retail and online)
• Assist customers in repaying debt on past due balances
• Outbound contact customers to resolve early delinquency and assist in obtaining a new loan
• Develop and maintain professional relationships with consumers
• Outbound contact consumers expressing interest is a short-term lending products and/or company services
• Assist customers in navigating the website and providing online assistance.
• Inform the consumer on products available and information required to apply
• Find solutions to customer concerns and resolve complaints or inquiries
• Validate loan information for online loan applications
• Complete a local store match and refer customers to stores as needed
• Effective and timely communication with consumers and management
• Navigate across multiple web-based systems
• Inbound and outbound call production (KPI)
• Record keeping and maintain production workflow
• Report and track production and goal progress to management
• Personally complies with governmental regulations and laws

Skills:

• Consumer Relations, Sales and Service Orientation
• Written and Verbal Communication
• Critical Thinking and Decision Making
• Negotiation and Persuasion
• Troubleshooting
• Management of Personnel Resources
• Self-Assessment and Management
• Time Management
• Computer Literacy
• Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)
• Typing skills 30+ words per minute

Education and Experience:

• High School Diploma, GED, or High School Equivalence Certificate
• Call Center and Customer Service and Sales Experience Preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time. The employee is occasionally required to maneuver Call Center and be able to reach with their hands and arms.