Call Center Customer Service Rep

ARS; Florida; On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Opportunity to grow within the company

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

Paid time off + holiday pay

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Florida is hiring experienced Customer Service Representatives for a full-time, in-office role. You will assist customers, gather service information and schedule appointments, with starting pay of $18/hr increasing to $19/hr after 90 days.

This non-remote position requires weekend availability and varied shift times. The role emphasizes delivering excellent service, handling multi-line calls, and using MS Office while working in a team environment with weekly pay and

Qualifications

• Prior experience in a customer service or call center environment (dispatch experience a plus).
• Proficiency with Microsoft Office and computer-based systems.
• Ability to handle multi-line phones with accuracy and composure.
• Must report daily to the office (no remote work available).
• Weekend and shift flexibility may be required.
• Must pass background check and drug screening.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency.

Skills

Customer service experience

Microsoft Office

Multi-line phone handling

On-site work requirement

Background check

Job description

Company Name

ARS-Rescue Rooter

Overview

Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

Job Summary

For this full-time position, we are looking for experienced Customer Service Representatives to assist customers, gather service information and schedule appointments.Starting Pay: $18/hr, increasing to $19/hr. after 90 days of employment.Full-time, year-round workSchedule: Must be available to work rotating weekendsShift start times may vary between 11am and 1pmShift end times may vary between 8pm and 10pmSpecific shift times may vary based on business need**THIS IS NOT A REMOTE POSITION**

Pay

Starting Pay: $18/hr, increasing to $19/hr. after 90 days of employment.

Schedule

Must be available to work rotating weekends

Shift start times may vary between 11am and 1pm

Shift end times may vary between 8pm and 10pm

Specific shift times may vary based on business need**THIS IS NOT A REMOTE POSITION**

What We Offer:

• Weekly pay through direct deposit
• Paid training
• Opportunity to grow within the company

Full-time employees also receive:

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office - THIS IS NOT A REMOTE POSITION

Qualifications

• Prior experience in a customer service or call center environment (prior dispatch experience a plus)
• Proficiency with Microsoft Office and computer-based systems
• Ability to handle multi-line phones with accuracy and composure
• Must report daily to the office (no remote work available)
• Weekend and shift flexibility may be required
• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum.

ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law.

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