Call Center Customer Service Agent

Hustle Notice Biz; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a highly motivated Call Center Customer Service Agent to enhance customer satisfaction. In this role, you will serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently. You'll thrive in a fast-paced environment, ensuring a positive experience for clients while collaborating with a dedicated team. The position offers competitive compensation and a comprehensive benefits package, including health insurance and professional development opportunities. If you are detail-oriented and passionate about customer service, this is an exciting opportunity to join a dynamic team.

Benefits

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Professional development and training opportunities

Collaborative and innovative work environment

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Previous experience in a call center or customer service role is a plus.

Responsibilities

• Handle incoming customer calls and provide accurate information.
• Resolve customer issues and complaints in a timely manner.
• Document customer interactions and update account information.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Computer proficiency

Education

High school diploma

Associate's degree

Job description

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Position Overview

We are seeking a highly motivated and dedicated Call Center Customer Service Agent to join our growing team. In this fast-paced environment, you will play a pivotal role in ensuring customer satisfaction by providing exceptional service and support to our clients. As a Call Center Customer Service Agent, you will be the first point of contact for customers regarding their inquiries, issues, and general information about our products and services.

Salary and Location

Salary Range: $15.50 - $25.00 yearly

Location: Cincinnati, OH

Department and Employment Details

Department: Communiboost

Employment Type: Full Time

Workplace type: Onsite

Compensation: $15.50 - $25.00 / hour

Key Responsibilities

1. Handle incoming customer calls and provide accurate information about products and services.
2. Resolve customer issues and complaints in a timely and professional manner.
3. Maintain a positive and professional attitude during all customer interactions.
4. Process orders, returns, and exchanges according to company policies and procedures.
5. Document customer interactions and update account information in the database accurately.
6. Collaborate with team members and management to improve customer service processes.

Skills, Knowledge and Expertise

1. High school diploma or equivalent required; associate’s degree or higher preferred.
2. Previous experience in a call center or customer service role is a plus.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and a keen attention to detail.
5. Proficient in using computer systems and navigating multiple software applications.
6. Ability to work in a fast-paced environment and handle a high volume of calls.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment

If you’re a detail-oriented professional with strong data management skills, we’d love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Business Consulting and Services

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