Call Center Customer Service Agent

Communiboost; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Call Center Customer Service Agent to enhance customer satisfaction. In this dynamic role, you'll be the first point of contact for clients, addressing inquiries and resolving issues with professionalism. Your exceptional communication skills and problem-solving abilities will shine as you navigate a fast-paced environment, ensuring every customer interaction is positive. With a commitment to professional development and a collaborative work culture, this opportunity is perfect for detail-oriented individuals eager to make a difference in customer service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Professional Development Opportunities

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Previous experience in a call center or customer service role is a plus.

Responsibilities

• Handle incoming customer calls and provide accurate information.
• Resolve customer issues and complaints professionally.
• Document customer interactions and update account information.

Skills

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

Computer Proficiency

Education

High School Diploma

Associate’s Degree

Job description

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Position Overview:

We are seeking a highly motivated and dedicated Call Center Customer Service Agent to join our growing team. In this fast-paced environment, you will play a pivotal role in ensuring customer satisfaction by providing exceptional service and support to our clients. As a Call Center Customer Service Agent, you will be the first point of contact for customers regarding their inquiries, issues, and general information about our products and services.

Department:

Communiboost

Location:

Cincinnati, OH

Compensation:

$15.50 - $25.00 / hour

Key Responsibilities:

• Handle incoming customer calls and provide accurate information about products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain a positive and professional attitude during all customer interactions.
• Process orders, returns, and exchanges according to company policies and procedures.
• Document customer interactions and update account information in the database accurately.
• Collaborate with team members and management to improve customer service processes.

Skills, Knowledge and Expertise:

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a keen attention to detail.
• Proficient in using computer systems and navigating multiple software applications.
• Ability to work in a fast-paced environment and handle a high volume of calls.

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment

If you’re a detail-oriented professional with strong data management skills, we’d love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.