Insurance Verification Specialist

Mindful Behavioral Healthcare; Kissimmee (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

Mindful Behavioral Healthcare in Kissimmee, FL, is seeking a full-time Patient Services Administrator to support Credentialing, Front Desk, and Call Center operations in person. The role emphasizes organization, patient care, and accurate data handling.

You will verify insurance benefits, collect payments, maintain records, and uphold confidentiality. A Florida L2 background check is required before start; fingerprinting may be involved.

Qualifications

• High School diploma required
• 4+ years of clerical/administrative experience in a medical office
• Prolonged Sitting

Responsibilities

• Anticipate patients' concerns and maintain an organized front office
• Protect patient confidentiality and manage personal/financial information
• Maintain accurate patient records and update information
• Obtain and post payments, recording to patient charts
• Follow office policies and procedures to maintain operations
• Assist with additional tasks and department needs
• Answer daily calls professionally and make calls as needed
• Report to Billing or Office Manager and support invoicing processes
• Confirm insurance benefits and balances, respond to inquiries
• Pre-verification of insurance benefits including copays/deductibles/OOP
• Escalate complex insurance issues to supervisor
• Ensure coverage by phone or portal and follow up on unresolved accounts

Skills

Multitasking

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Education

High School diploma

Job description

Job Purpose

Provides support to the medical office between the Credentialing, Front Desk, and Call Center Departments as needed. Serves staff and patients by helping them in a professional and courteous manner.

Job Duties

• Anticipate patients' concerns, answer questions, and maintain an organized office area at all times.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain accurate patient records by obtaining, recording, and updating patient information.
• Obtain revenue by charging and collecting payments from patients, then recording and posting financial information to patient charts.
• Maintain operations by following office policies and procedures.
• Contribute to department effort and assist in additional tasks, as needed.
• Answer daily telephone calls in a professional manner/make daily phone calls if needed.
• Perform other related duties as assigned by the immediate supervisor or their designee.
• Reports to the Billing or Office Manager
• Confirm patient insurance benefits and account balances
• Respond to insurance inquiries from internal departments, patients, or insurance companies.
• Follow processes or procedures.
• Responsible for the pre-verification of insurance benefits for patients. The insurance verification process includes copays, deductibles, OOP, policy status, referral requirements, pre-existing clause, plan exclusions, authorizations.
• Ensures insurance coverage by telephone or web portal, resolves any issues with coverage, and escalates complicated issues to a supervisor or manager. Follows up on accounts that require further evaluation.

Skills/Qualifications

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus. Must have a High School diploma and at least 4 years of experience in clerical/administrative duties in a medical office setting. Prolong Sitting.

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Experience

• Insurance Verification: 3 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location

In person

This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.

If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).