Call Center/BDC Representative

Napleton Automotive Group; Merrillville (IN); Hybrid; USD 35,000 - 70,000; Full time

Benefits offered by this job

First 30 days guaranteed pay

Performance-based commissions

Medical insurance

Dental & Vision insurance

401K

Paid vacation & sick time

Paid training

Discounts on vehicles & services

Growth opportunities

Flexible scheduling

Job summary

EdNapleton Automotive Group is seeking a Call Center/Automotive BDC Representative in Merrillville, IN. You will handle inquiries, manage phone leads, and schedule sales appointments to drive dealership business.

Pay starts with a generous $750 per week for the first 30 days, with hourly base plus performance commissions, and flexible scheduling. This role emphasizes customer interaction, appointment setting, and follow-up to maximize showroom visits and sales opportunities in a dynamic,

Qualifications

• Excellent computer skills are required.
• Experience in a call center environment is preferred.
• Automotive experience is helpful but not required.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
• Answer customer internet inquiries via email, phone, and text.
• Schedule sales appointments and reschedule no-shows.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment.
• Follow up to encourage dealership visits and referrals.

Skills

Call Center

Excellent computer skills

Persuasive communication

Automotive experience (helpful)

Job description

$750 per week guaranteed for your first 30 days! Flexible Scheduling Options* And NO COLD CALLS!

The EdNapleton Automotive Group is looking for our next Call Center/Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Midwest BDC Call Center,in Merrillville, IN,theBDC Representativeis responsible for handling internet inquiries and phone leads (NO COLD CALLS)to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The EdNapleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• $750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
• Opportunity to earn $35,000-$70,000 per year. Hourly pay + Performance-Based Commissions
• Fun, fast-paced, diverse work environment
• Various shifts available with many flexible scheduling options
• Medical, Dental, Vision Insurance,401K
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements:

• Excellent computer skills required
• Knowledgeable to call center environment - NO COLD CALLS!
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Call Center, Call Center Agent, Call Center Representative, BDC, Business Development Representative