Call Center Attendant (Temp to Hire)

Amada America, Inc.; High Point (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Amada America, Inc. is seeking a Call Center Attendant in High Point, NC to handle incoming service calls entering the correct department. This onsite role requires data entry into Syteline, strong communication, and the ability to prioritize tasks.

This position runs Monday through Friday, 8:00 AM to 5:00 PM, with a starting pay of $20.00 per hour through the agency, and offers opportunities to support multiple service teams while maintaining high accuracy and professional conduct.

Qualifications

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.

Responsibilities

• Answer incoming phones and route to the correct department.
• Create incidents in Syteline and route to appropriate department.
• Support other duties related to the department as assigned.

Skills

Microsoft Office

Google Docs

Written communication

Oral communication

Data analysis

Tools

Internet basics

Job description

Description

The Call Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department.

ESSENTIAL FUNCTIONS:

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.

NON-ESSENTIAL FUNCTIONS:

• Act as a backup for the other call center attendants.

REPORTING RELATIONSHIP:

• Regional Service Division Manager
• National Service General Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.

SKILLS:

• Proficient in Microsoft Office (Word, Excel, Google Docs)
• Familiar with internet functions-posting files, linking websites/files, downloading data, etc.
• Excellent written and oral communication skills

SCHEDULE:

• Onsite. No remote option.
• Monday to Friday
• 8:00 AM to 5:00 PM

PAY:

• $20.00 starting pay rate through agency

TRAVEL:

• Minimal.

MENTAL ABILITIES:

• Ability to work harmoniously with others.
• Ability to accept and follow instructions.
• Ability to maintain a positive attitude.
• Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.

WORKING CONDITIONS:

• Daily lifting to 25 pounds unassisted.
• 2nd floor with both stair and elevator access.
• Cubicle office setting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.