Call Center Associate - Per Diem

Sarah Bush Lincoln; Mattoon (IL); On-site; USD 23,000 - 35,000; Part time

Job summary

Sarah Bush Lincoln in Mattoon, IL is seeking a Call Center Associate - Per Diem in the Food and Nutrition Department. Responsibilities include handling patient room service orders, answering calls, and entering meals into the DFM system.

You will need to be familiar with menu offerings, diet variations, and physician-prescribed diets to support nutritional care. This per diem role requires a Food Handlers Certificate within 30 days of hire.

Qualifications

• Food Handlers Certificate within 30 days of hire.

Responsibilities

• Accepts orders for patient guest trays and collects payment.
• Administrates and prints reports per schedule.
• Answers room service calls and enters meal orders into the computer system.
• Assigns house diets to patients unable to participate in room service.
• Calculates and documents the calorie and protein consumption for patients on Nutrient Intake Studies.
• Completes diet histories and instructs patients and/or their families on dietary restrictions ordered by the physician.
• Coordinates call center processes with production. Assists with production as necessary.
• Demonstrates knowledge and understanding of Food/Drug Interactions including insulin, Phosphate Inhibitors, Allergens.

Education

Food Handlers Certificate

Job description

Call Center Associate - Per Diem

Job Description

Call Center Associates are responsible for handling patient room service orders. They answers patient calls and enter meal orders into the DFM computer system. This position needs to be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Assists Registered Dietitians in providing nutritional care and support.

Department: Food and Nutrition

Hours: Per Diem, 16 hours a week required

Required: Food Handlers with in 30 days of hire

Pay: Based on experience, starting at $16.54/hour

Responsibilities

• Accepts orders for patient guest trays and collects payment.
• Administrates and prints reports per schedule.
• Answers room service calls and enters meal orders into the computer system.
• Assigns house diets to patients unable to participate in room service.
• Calculates and documents the calorie and protein consumption for patients on Nutrient Intake Studies.
• Completes diet histories and instructs patients and/or their families on dietary restrictions ordered by the physician.
• Coordinates call center processes with production. Assists with production as necessary.
• Demonstrates knowledge and understanding of Food/Drug Interactions including insulin, Phosphate Inhibitors, Allergens.
• Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.
• Ensures that patient information and all meal counts are kept up to date.
• Enters patient preferences, patient allergies, patient requests for special dietary adjustments, etc, recording all information in the patient’s medical record and the DFM cardex.
• Expedites meal service to the patients ensuring that specific diet modifications and individual preferences are honored.
• Maintains a friendly and cheerful demeanor at all times reflecting the culture of healing we promote.
• Visits patients indicated on the Missed Meal reports to determine reasons for missed meals and takes whatever action necessary to maximize patient satisfaction with Room Service missed meals.

Requirements

• Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln

Compensation

Estimated Compensation Range

$16.54 - $25.24

Pay based on experience