Call Center Associate - Per Diem

10 Sarah Bush Lincoln Health Center; Illinois; On-site; USD 23,000 - 35,000; Part time

Job summary

Sarah Bush Lincoln Health Center in Illinois is seeking a Call Center Associate for per diem coverage in the Food and Nutrition department. You will handle patient room service orders, answer calls, and enter meals into the DFM system, while following physician dietary requirements.

Responsibilities include collecting payments, printing reports, routing calls, assigning diets, and documenting patient preferences and allergies in the medical record.

Qualifications

• Must have Food Handlers Certificate within 30 days of hire.

Responsibilities

• Accepts orders for patient guest trays and collects payment.
• Administrates and prints reports per schedule.
• Answers room service calls and enters meal orders into the computer system.
• Assigns house diets to patients unable to participate in room service.
• Calculates and documents the calorie and protein consumption for patients on Nutrient Intake Studies.
• Completes diet histories and instructs patients on dietary restrictions.
• Coordinates call center processes with production and assists as needed.
• Demonstrates knowledge of Food/Drug Interactions including insulin and allergens.
• Ensures patient information and meal counts are up to date.
• Enters patient preferences and allergies in the patient’s medical record.
• Expedites meal service honoring dietary modifications and preferences.
• Maintains a cheerful demeanor reflecting our healing culture.
• Visits patients to address missed meals and improve satisfaction.

Job description

Call Center Associate - Per Diem

Call Center Associates are responsible for handling patient room service orders. They answers patient calls and enter meal orders into the DFM computer system. This position needs to be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Assists Registered Dietitians in providing nutritional care and support.

Department: Food and Nutrition

Hours: Per Diem, 16 hours a week required

Responsibilities

• Accepts orders for patient guest trays and collects payment.
• Administrates and prints reports per schedule.
• Answers room service calls and enters meal orders into the computer system.
• Assigns house diets to patients unable to participate in room service.
• Calculates and documents the calorie and protein consumption for patients on Nutrient Intake Studies.
• Completes diet histories and instructs patients and/or their families on dietary restrictions ordered by the physician.
• Coordinates call center processes with production. Assists with production as necessary.
• Demonstrates knowledge and understanding of Food/Drug Interactions including insulin, Phosphate Inhibitors, Allergens.
• Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.
• Ensures that patient information and all meal counts are kept up to date.
• Enters patient preferences, patient allergies, patient requests for special dietary adjustments, etc, recording all information in the patient’s medical record and the DFM cardex.
• Expedites meal service to the patients ensuring that specific diet modifications and individual preferences are honored.
• Maintains a friendly and cheerful demeanor at all times reflecting the culture of healing we promote.
• Visits patients indicated on the Missed Meal reports to determine reasons for missed meals and takes whatever action necessary to maximize patient satisfaction with Room Service missed meals.

Requirements

• Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln

Compensation

Pay: Based on experience, starting at $16.54/hour

Estimated Compensation Range $16.54 - $25.24 Pay based on experience

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program all designed to help staff achieve their goals.