Call Center Associate

Phaxis; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Phaxis seeks a professional Telephone Operator to join a hospital communications team in Midtown Manhattan. The role focuses on fast, accurate handling of calls, paging, andOn-call coordination in a high‑pressure healthcare setting.

You will support emergency communications, maintain on‑call schedules, and ensure courteous, professional service for staff and callers in a busy hospital environment.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written English communication skills.
• Excellent telephone etiquette and customer service skills.
• Ability to remain calm and accurate during emergency situations.
• Strong computer and data-entry skills.
• AMCOM, paging system, Zetron, hospital switchboard, or answering service experience is a plus.

Responsibilities

• Receive, direct, and place internal and external telephone calls.
• Operate AMCOM PC operator workstation and call center systems.
• Initiate and manage paging requests through paging systems.
• Support emergency communications according to hospital procedures.
• Maintain accurate documentation of emergency calls and notifications.
• Enter and maintain departmental on-call schedules in AMCOM system.
• Process physician answering service information.
• Assist with paging system updates and troubleshooting.
• Receive and document telecommunications trouble calls.
• Provide administrative and clerical support as needed.
• Deliver professional and timely customer service to hospital staff and callers.

Skills

Communication skills

Customer service

Computer skills

Education

High School Diploma or GED

Tools

AMCOM workstation

Zetron paging system

Hospital switchboard

Job description

We are seeking a professional, dependable Telephone Operator / Communications Operator to join the telecommunications team at a prestigious hospital facility in Midtown Manhattan.

This is an excellent opportunity for someone with strong communication, customer service, and computer skills who is comfortable working in a fast-paced healthcare environment.

KEY RESPONSIBILITIES:

• Receive, direct, and place internal and external telephone calls
• Operate AMCOM PC operator workstation and call center systems
• Initiate and manage paging requests through computerized, radio, and aural paging systems
• Support medical, surgical, fire, bomb threat, and other emergency communications according to established hospital procedures
• Maintain accurate documentation of emergency calls and notifications
• Enter and maintain departmental on-call schedules in the AMCOM system
• Process physician answering service information
• Assist with Zetron paging system updates, pager troubleshooting, and database maintenance
• Receive and document telecommunications trouble calls
• Provide administrative and clerical support as needed
• Deliver professional and timely customer service to hospital staff and callers

QUALIFICATIONS:

• High School Diploma or GED required
• Strong verbal and written English communication skills
• Excellent telephone etiquette and customer service skills
• Ability to remain calm and accurate during emergency situations
• Strong computer and data-entry skills
• AMCOM, paging system, Zetron, hospital switchboard, or answering service experience is a PLUS
• Candidates with varying levels of experience will be considered!