Communication Operator

Aurora Health Care; Two Rivers (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking a capable call center assistant to operate multi-function work stations, paging systems, and emergency devices to direct calls and support hospital response. The role links in-house and on-call personnel with patients and caregivers during routine and urgent situations.

The ideal candidate has a High School diploma, strong verbal communication, and flexibility to work weekends or holidays.

Qualifications

• Excellent verbal communication skills essential.
• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.
• Ability to handle stressful situations daily regarding the number and nature of calls received at the Medical Center.

Responsibilities

• Responds to and operates multi-function work stations, paging systems, emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions.
• Provides and arranges for the repair of pocket pagers, patient room telephones, and
• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel.

Skills

Verbal communication

Weekend shifts

Stress management

Education

High School Diploma

Job description

Operates various systems to support and coordinate call handling and placement, paging, alarm, and emergency condition responses.

Major Responsibilities

• Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.


• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.


• Provides and arranges for the repair of pocket pagers, patient room telephones, and \"special needs\" patient telephones.


• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Excellent verbal communication skills essential.


• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.

Physical Requirements And Working Conditions

• Must sit approximately 90 percent of the workday.


• Ability to lift up to 20 lbs. on occasion.


• Must be able to handle stressful situations daily regarding the number and nature of calls received at the Medical Center.


• Exposed to a normal office environment.


• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.