Call Center Assistant

Metairie-Bank; Metairie (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

Metairie Bank in Metairie, LA is seeking an operations-focused professional to provide back-office support for deposit operations, electronic banking, card services and customer service functions. The role emphasizes accuracy and timely handling of daily tasks to support branch operations.

The position assists with daily processing, account maintenance, transaction review, research, balancing and exception handling, ensuring compliance with policies, procedures and regulatory requirements.

Qualifications

• Experience in banking, financial services, accounting, customer service, or administrative roles preferred.

Responsibilities

• Provide daily back-office support to branch and Customer Service employees.
• Assist with research and resolution of customer account and transaction issues.
• Support with debit card and ATM card servicing, including card maintenance, replacements, status changes, and other authorized requests.
• Assist with online and mobile banking maintenance and customer service requests.
• Aid with Bill Pay, external and internal transfers, mobile deposit, and other electronic banking services.

Job description

Position Summary

Responsible for providing operational and administrative support for deposit operations, electronic banking, card, and customer service functions. Assists with daily processing, account maintenance, transaction review, balancing, research, and exception processing. Works to ensure transactions are processed accurately, operational issues are resolved promptly, and established policies, procedures, and regulatory requirements are followed.

Essential Job Functions

• Provide daily back-office support to branch and Customer Service employees.
• Assist with research and resolution of customer account and transaction issues.
• Support with debit card and ATM card servicing, including card maintenance, replacements, status changes, and other authorized requests.
• Assist with online and mobile banking maintenance and customer service requests.
• Aid with Bill Pay, external and internal transfers, mobile deposit, and other electronic banking services.

Education and Experience

• Previous banking, financial services, accounting, customer service, or administrative experience preferred.
• General knowledge of banking operations and deposit products.

Metairie Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.