Banking Center Pro: Teller & Accounts Expert

Home Bank; New Orleans (LA); On-site; USD 51,577,000 - 68,770,000; Full time

Job summary

Home Bank in New Orleans, LA is seeking a Universal Banker II to perform routine branch operations and build long-term customer relationships.

You will handle teller duties, deposit accounts, and provide efficient customer service while working as part of the team to meet service targets.

Qualifications

• High School diploma or equivalent.
• 1 year of general cash handling, sales & customer service experience.
• 1 year of previous banking experience strongly encouraged.
• Strong analytical and problem-solving skills.
• Ability to work Banking Center hours, including Saturdays.
• Strong knowledge of daily branch, vault, and ATM operations.

Responsibilities

• Handle lobby, drive-thru, night deposit, or bank-by-mail transactions accurately.
• Balance cash drawer and assist with ATM balancing.
• Assist with daily Vault duties and may operate as vault custodian.
• Process teller transactions ensuring debits and credits balance.
• Provide prompt, comprehensive customer service per policy and procedure.
• Engage with customers to build relationships and determine financial needs.
• Contribute to branch referral goals and service quality.
• Open deposit accounts and enroll customers in services.

Skills

Cash handling

Customer service

Banking operations

Communication

Education

High School diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker II

Active - Regular full-time Hourly Canal, New Orleans, LA, US

9 days ago Requisition ID: 2735

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position responsibilities include teller operations, opening deposit accounts.

MAIN DUTIES OF THE JOB

• Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions, according to Home Bank’s policies and procedures
• Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Assists with daily Vault duties, as needed, and may operate as vault custodian
• Process daily teller work ensuring debits and credits balance in accordance with established policies and guidelines
• Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
• Engage in conversations with customers to build relationships, determine financial needs and make recommendations
• Contribute to banking center success by achieving assigned branch and line of business referral goals
• Maintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
• Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
• Use good judgment, remain aware of potential fraud, and be discreet with confidential information
• Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
• Perform other duties as required or assigned by leadership

WHAT YOU WILL NEED TO SUCCEED

• High School diploma or equivalent
• 1 years of general cash handling, sales & customer service experience
• 1 years of previous banking experience strongly encouraged
• Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
• Ability to work expected Banking Center hours of operation, including Saturday (based on Market a and location). Travel may be required.
• Strong knowledge of daily branch, vault, and ATM operations

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT