Inbound Customer Care Agent

ADP, Inc.; Hilliard (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid training

Paid time off

401(k) plan

Growth opportunities

Up to $15/hour

Job summary

ContactUs Communications is seeking an Inbound Customer Care Agent in Hilliard, OH to assist health care providers with payments and account questions. The role handles inbound calls, payment inquiries, and website support while ensuring data accuracy and a courteous, efficient service standard.

You'll work Monday–Friday with shifts within 8:00 a.m. to 7:00 p.m. EST, including some evenings, and receive paid training, PTO, and a path for growth. Eligible for a pay rate up to $15/hour.

Qualifications

• At least 18 with a HS diploma or GED.
• Tech-savvy and comfortable using Microsoft Office.
• Able to type 25+ words per minute.
• Great communicator on phone and in writing.
• Patient, empathetic and upbeat.
• Knowledge of HIPAA is a plus; training provided.

Responsibilities

• Answer inbound calls with professionalism and positivity.
• Assist with payment inquiries, transaction details, and updates.
• Help users with website support (like password resets and navigation).
• Ensure all customer information is accurate.
• Maintain a friendly, helpful, and efficient attitude during 60–70 daily calls.

Skills

Typing 25+ wpm

Microsoft Office

Communication skills

Empathy and patience

Education

HS diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inbound Customer Care Agent

Full Time Hilliard, OH, US

What You’ll Do

As anInbound Customer Care Agent, you’ll be the friendly voice that helps health care providers — from hospitals to dental offices — with their payment and account questions.
Every day, you’ll:

Answer inbound calls with professionalism and positivity

Assist with payment inquiries, transaction details, and updates

Help users with website support (like password resets and navigation)

Ensure all customer information is accurate

Keep things friendly, helpful, and efficient — even on the 60–70 calls you’ll rock through daily!

What You Bring

We’re looking for someone who’s:

At least 18 with a HS diploma or GED

Tech-savvy and comfortable using Microsoft Office

Able to type 25+ words per minute

A great communicator — both on the phone and in writing

Patient, empathetic, and upbeat (we love great attitudes!)

Reliable, organized, and ready to grow with us
(Knowledge of HIPAA is a plus, but not required — we’ll train you!)

The Details

Training Schedule:
Monday–Friday | 9:00 a.m. – 5:30 p.m. EST

Regular Work Schedule:
Monday–Friday | Operating hours are 8:00 a.m. – 7:00 p.m. EST (No weekends!)
8-hour shifts scheduled within these hours

Schedule Flexibility Required:
Candidates must have the flexibility to work any assigned 8-hour shift during our operating hours, including evening shifts ending as late as 7:00 p.m. EST. No weekend availability is required

Paid training (get paid to learn!)

Paid time off to rest and recharge

401(k) plan

Opportunities for growth and advancement

Earn up to $15/hour

If you’re ready to join a supportive team where your voice matters and your work makes a difference — and grow your career with ContactUs Communications!

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.