Call Center Agent *REMOTE* FL

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Call Center Agent working remotely in Florida. You will handle high-volume calls, perform intake triage, and assist with appointment scheduling, all while delivering patient-centered services. The role supports a flexible work-life balance with numerous benefits for your health and wellness.

Benefits

Tuition reimbursement

Comprehensive medical, dental, and vision plans

Up to 5% employer match on retirement contributions

Four weeks of paid parental leave

Fertility benefits and adoption assistance

Qualifications

• 2 years of related experience in customer service or healthcare required.
• Knowledge of medical terminology preferred.
• High computer literacy with various software experience.

Responsibilities

• Answer calls from assigned department/queue and maintain standards.
• Assist callers via phone and follow tasking guidelines.
• Address web appointment requests and complete end-of-day processes.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

Join to apply for the Call Center Agent *REMOTE* FL role at Florida Medical Clinic Orlando Health.

To deliver excellent patient-centered service while providing information regarding services to patients, hospitals, staff, and community healthcare providers in a high-volume call center environment. Perform intake triage, appointment scheduling, and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Onsite training in Land O' Lakes, FL.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions:

• Answer calls from the assigned department/queue, maintaining standards.
• Assist callers via phone.
• Follow tasking guidelines, providing accurate and complete information.
• Address Web Appointment Requests as assigned.
• Complete end-of-day processes.
• Maintain regular, punctual attendance per Orlando Health policies and applicable laws.

Other related functions include performing incidental duties, maintaining an organized work area, and participating in clinical supplies maintenance.

Education/Training: High School Diploma or equivalent required.

Licensure/Certification: None required.

Experience:

• At least 2 years of related experience, such as clerical customer service, call center work handling 200+ calls daily, physician office, insurance billing, or other healthcare-related roles.
• Additional 1 year of clinical experience (CMA, MA, CNA) or healthcare/hospitality industry experience with a concierge-style or call center service model preferred.
• Knowledge of medical terminology preferred.
• High computer literacy with experience in various software and systems.
• Excellent interpersonal, customer service, and communication skills.
• Ability to perform under stress in emergency or critical situations.
• Ability to multitask effectively while maintaining patient focus and making judgments based on sensory or evaluative criteria.

Orlando Health embraces diversity and individuality, fostering an inclusive environment where all team members are valued and supported.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care