Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions Inc.; United States; Remote; USD 3,900 - 4,400; Full time

Benefits offered by this job

Permanent work-from-home

Full-time employment

Job summary

ConnectUs Marketing Solutions Inc. is hiring a Call Center Agent for a permanent work-from-home setup to handle outbound surveys, lead generation, and inbound support for US/Canada clients.

You will manage CRM updates, email responses, and reports using Microsoft Office and Google Drive. Strong English communication, 40 WPM typing, multitasking, and a customer-oriented approach are essential; fresh graduates are welcome.

Qualifications

• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt to different personalities.
• Intelligent with quick learning ability.
• No BPO experience required; fresh graduates welcome.

Responsibilities

• Make outbound calls for surveys, lead generation, event invitations and sales.
• Handle inbound calls to resolve customer queries or close leads.
• Enter data into CRM software and update records.
• Respond to emails promptly.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements as set forth.
• Perform other duties as assigned.

Skills

Excellent English

40 WPM typing

Multitasking

Customer oriented

Intelligent

Tools

Microsoft Office

Google Drive

Anydesk

Gdrive

Discord

PDF reader

Job description

NOTE: ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies.

Be part of a passionate team and create opportunities!

CALL CENTER AGENT PERMANENT WFH SET UP

Must have own equipment or willing to provide

Salary package: PHP 15,000 to PHP 25,000

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Qualifications:

• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

MUST HAVE the following equipment:

• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM.
• OS: Windows 10 or higher (MacOS equivalent is allowed).
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
• Internet connection: Wired connection; minimum of at least 30 Mbps.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

So, why join us?

• Permanent work-from-home.
• Full Time and Long Term Employment.
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday, and Saturday as needed.
• Scholarship program duration: 8 to 10 days.

Salary Package Structure:

Guaranteed Monthly Income: PHP 15,000

Incentives: Up to PHP 7,000

Total salary package: PHP 22,000 to PHP 25,000

WE LOOK FORWARD TO MEETING YOU!