Call Center Agent, BAR

Foundation for California Community Colleges; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

The Foundation for California Community Colleges is seeking a Call Center Agent to support various air quality programs. This fully remote role involves providing information, scheduling appointments, and assisting consumers with program eligibility. Ideal candidates are passionate about making a positive impact and possess strong customer service skills. Join a mission-driven team dedicated to enhancing the experience of California Community Colleges.

Benefits

Competitive Compensation

Generous PTO

Medical, Dental, and Vision Plans

Tuition Reimbursement

Qualifications

• Ability to triage inbound calls and schedule appointments.
• Knowledge of air quality programs and customer service principles.

Responsibilities

• Provides information on air quality programs to the public.
• Maintains knowledge of services and triages calls.

Skills

Customer Service

Communication

Data Entry

Tools

Database Software

Job description

BAR Call Center Agent 100% Remote within California, Must reside in California

We are seeking a Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.

What You’ll Do

The Foundation for California Community Colleges (Foundation), under contract with the Bureau of Automotive Repair (BAR), Smog Check Referee Program (Program), provides by appointment only, test-only facilities throughout the state. These facilities are authorized to perform referee functions for consumers whose vehicles were unable to receive a smog certificate through a licensed commercial smog station. The stations are located on California community college campuses or C.T.E. centers. The Referee sites inspect and test vehicles and determine if the vehicle should be given a smog certificate or be sent back to a Smog check station for repairs.

The call center works cooperatively across a variety of air quality programs that may be in operation from time to time.

Under the Call Center Supervisor, the Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required.

1. Provides information to the public on services available through a variety of Air Quality Programs including but not limited to: Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program.
2. Maintains up to date working knowledge of all air quality programs offered to ensure accurate information is conveyed to consumers.
3. Triages inbound calls and schedules consumer appointments or otherwise serves consumers based on assessment of consumer’s needs.
4. Assists consumers in determining eligibility for a variety of programs offered.
5. Verifies and enters data into web-scheduler database.
6. Places outbound calls to remind consumers of their scheduled appointments.
7. Enters consumer application data into the Program database and assists consumers with completing their application.

Attributes for Success

• Ability to receive, screen, and schedule consumer appointments over the telephone.
• Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program.
• Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team.
• High proficiency with database-related software applications and other office equipment required.
• Ability to learn quickly and willing to ask for help.
• Knowledge of the operating structure of various air quality programs.
• Knowledge of current principles and practices of customer service required.
• We’re recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people’s lives for the better
• Our work holds great weight and responsibility, and the opportunity to impact the lives of millions.
• Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals.
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency.
• Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more.
• We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall.

What we Offer

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, holidays
• Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

To see the full job description and to apply, please go to our Careers page at https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers

Budgeted Hourly Pay Range:

$18.50 - $19.50

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.