Inbound Call Center Agent Spanish/English Bilingual FT/PT-REMOTE

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking remote customer service representatives who excel in providing high-quality service. Responsibilities include managing inbound and outbound calls, maintaining product knowledge, and ensuring customer satisfaction. Candidates must have call center experience and strong communication skills.

Qualifications

• At least one year of call center experience required.
• Bilingual in Spanish/English is mandatory.

Responsibilities

• Provide high-level customer service solutions.
• Handle inbound and outbound calls.
• Maintain knowledge of campaign products and services.

Skills

Customer service

Active Listening

Strong Communication

Professional voice

Education

High School diploma or GED

Tools

Automatic dialer

Job description

Job Type: Full Time

Hours: M-Sun., Open availability Various shifts

Salary: $16.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Take consistent inbound calls specific to each program or project you are assigned, and outbound calls if necessary using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Typing
Data capture and entry
Customer service
Maintaining a working knowledge of campaign products, services, and promotions

Required Knowledge /Skills / Abilities / Qualifications:

At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
A clear, professional, and friendly voice
High-Level People Skills, Active Listening Skills, and Strong Communication Skills
Outstanding attendance and punctuality
High School diploma or GED
Basic Computer Skills and computer literacy are a must

Spanish/English Bilingual is Mandatory

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions, including pets and children.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.