Call Center Agent - Appointments & Customer Experience

Luxury Bath; Palm Harbor (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

Full-time role

Growth opportunities

Supportive team environment

Job summary

Luxury Bath of Tampa Bay in Palm Harbor, FL is seeking a motivated Call Center Representative to join our growing team. You will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

If you enjoy talking with people, have strong customer service skills, and want to work for one of the fastest-growing home improvement companies in the industry, we'd love to hear from you.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and phone skills.
• Comfortable talking with homeowners throughout the day.
• Sales, telemarketing, or appointment-setting experience is a plus.
• Basic computer and data entry skills.
• Reliable, organized, and goal-oriented.
• Ability to work in a fast-paced environment.

Responsibilities

• Contact homeowners by phone and schedule free in-home consultations.
• Follow company scripts while adapting conversations to customer needs.
• Answer questions and handle objections professionally.
• Enter and update customer information in the CRM.
• Confirm appointments for canvassers and sales representatives.
• Answer inbound calls generated from marketing campaigns.
• Follow up with prospective customers.
• Maintain accurate lead and appointment records.
• Perform quality control calls and data entry tasks.

Skills

Customer service

Call center experience

Phone communication

CRM data entry

Tools

CRM software

Job description

Luxury Bath of Tampa Bay in Palm Harbor, FL is seeking a motivated Call Center Representative to join our growing team. You will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

If you enjoy talking with people, have strong customer service skills, and want to work for one of the fastest-growing home improvement companies in the industry, we'd love to hear from you.