Call Center Agent

Luxury Bath Technologies; Town of Florida (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Paid training

Full-time position

Growth opportunities

Supportive team environment

Job summary

Luxury Bath of Tampa Bay is seeking a Call Center Representative in Palm Harbor, FL to contact homeowners, set qualified appointments, and support a top-tier customer experience. The role involves following scripts, handling inquiries, and updating CRM records to ensure accurate lead tracking.

Ideal candidates have strong communication skills, reliability, and a willingness to work in a fast-paced environment.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and phone skills.
• Comfortable talking with homeowners throughout the day.
• Sales, telemarketing, or appointment-setting experience is a plus.
• Basic computer and data entry skills.

Responsibilities

• Contact homeowners by phone and schedule free in-home consultations.
• Follow company scripts while adapting conversations to customer needs.
• Answer questions and handle objections professionally.
• Enter and update customer information in the CRM.
• Confirm appointments for canvassers and sales representatives.
• Answer inbound calls generated from marketing campaigns.
• Follow up with prospective customers.
• Maintain accurate lead and appointment records.
• Perform quality control calls and data entry tasks.

Skills

Customer service

Communication skills

Phone skills

Data entry

Computer skills

Reliability

Tools

CRM

Job description

Call Center Representative

Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour

Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this role, you will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

If you enjoy talking with people, have strong customer service skills, and want to work for one of the fastest-growing home improvement companies in the industry, we'd love to hear from you.

What You'll Do

• Contact homeowners by phone and schedule free in-home consultations
• Follow company scripts while adapting conversations to customer needs
• Answer questions and handle objections professionally
• Enter and update customer information in the CRM
• Confirm appointments for canvassers and sales representatives
• Answer inbound calls generated from marketing campaigns
• Follow up with prospective customers
• Maintain accurate lead and appointment records
• Perform quality control calls and data entry tasks

What We're Looking For

• Customer service or call center experience preferred
• Strong communication and phone skills
• Comfortable talking with homeowners throughout the day
• Sales, telemarketing, or appointment-setting experience is a plus
• Basic computer and data entry skills
• Reliable, organized, and goal-oriented
• Ability to work in a fast-paced environment

Compensation & Benefits

• $25.00 per hour
• Paid training
• Full-time opportunity
• Growth and advancement opportunities
• Supportive team environment