Call Center Agent

Community Clinic; Springdale (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Paid Time Off

10 Annual Holidays

Employee Discounts

Job summary

Community Clinic in Springdale, AR is seeking a Call Center Agent for a full-time, in-person role. You will handle incoming calls, schedule patient appointments, and verify information at our Springdale Admin location, Monday through Friday 8:00 AM-5:00 PM.

Bilingual ability (Spanish/English or Marshallese/English) is preferred, and experience with electronic medical records is a plus. Excellent benefits accompany the position.

Qualifications

• High School diploma or equivalent is required.
• Experience with electronic medical records is preferred.
• Bilingual ability (Spanish/English or Marshallese/English) is preferred.

Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

Independent work

Interpersonal skills

MS Office

EMR proficiency

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Agent

Full Time Support Staff Springdale, AR, US

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Marshallese/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

Preferred Qualifications

• Bilingual ability (Spanish/English or Marshallese/English) is preferred
• Some customer service or call center experience preferred
• Experience with electronic medical records is preferred

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays
• Employee Discounts for Care

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Marshallese/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

Preferred Qualifications

• Bilingual ability (Spanish/English or Marshallese/English) is preferred
• Some customer service or call center experience preferred
• Experience with electronic medical records is preferred

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 Hours