Call Center Agent

1 Hotels; Seattle (WA); On-site; USD 26,708 - 38,038; Full time

Job summary

A luxury hotel brand in Seattle is seeking a Call Center Agent to manage hotel calls and communicate information effectively. The ideal candidate should have at least one year of customer service experience and be detail-oriented and flexible to work in a 24-hour operation. Excellent organizational skills are a must. The position offers a competitive hourly wage of $23.50 and a chance to be part of an inclusive and diverse team committed to excellence.

Qualifications

• Minimum of 1 year of similar work experience.
• Experience in guest or customer service.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Field all hotel calls and direct them appropriately.
• Communicate critical information to guests and staff as needed.

Skills

Customer service

Organizational skills

Multi-tasking

Detail-oriented

Ability to speak a secondary language

Job description

Call Center Agent page is loaded## Call Center Agentlocations: 1 Hotel Seattletime type: Full timeposted on: Posted Todayjob requisition id: JR104238Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You’ll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed. About you... Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$23.50 per hourStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now