Call Center Agent

BrandNest; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Supportive team environment

Growth opportunities

Consistent scheduling

Job summary

BrandNest in Philadelphia is seeking a motivated Call Center Agent to support customer communications in person. You will handle inbound and outbound calls, provide information about services and promotions, and maintain clear records of interactions.

The role emphasizes a friendly, reliable demeanor, strong communication, and the ability to multitask in a fast-paced environment; paid training and opportunities for advancement are offered.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and listening skills.
• Friendly, professional, and reliable demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about services, promotions, and general inquiries.
• Maintain clear and detailed records of customer interactions.
• Resolve basic customer concerns or elevate when necessary.
• Follow communication scripts and company guidelines.
• Contribute to a positive and team-oriented call center environment.

Skills

Verbal communication

Listening skills

Multitasking

Professional demeanor

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Overview
Brand Nest is hiring motivated and professional Call Center Agentto support customer communication efforts in Philadelphia. This in-person role focuses on handling inbound and outbound calls, providing information, and delivering excellent customer service.

Key Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about services, promotions, and general inquiries.
• Maintain clear and detailed records of customer interactions.
• Resolve basic customer concerns or elevate when necessary.
• Follow communication scripts and company guidelines.
• Contribute to a positive and team-oriented call center environment.

What We Offer

• Paid training and hands-on customer service experience.
• Supportive, team-focused work environment.
• Opportunities to grow into leadership or client support roles.
• Consistent scheduling and structured support.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly, professional, and reliable demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and attention to detail.