Customer Service Specialist

BrandNest; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job description

Job Overview

Brand Nest are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. The ideal candidate will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues with professionalism and empathy.
• Provide detailed information about products, services, and policies.
• Maintain accurate records of customer interactions and transactions.

What We Offer

• Immediate start opportunity with paid training.
• Stable full-time employment.
• Supportive and professional team environment.
• Opportunities for growth within the company.

Qualifications

• Proven experience in a customer service role or similar position.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and patient under pressure.
• Proficiency in using customer service software and CRM tools.

Position Details

• Schedule: Full-time
• Employment Type: W-2 Employee
• Work Location: Austin, TX