Call Center Agent

ACR1.COM Commercial Roofing; Muncie (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily/Weekly/Monthly prize incentives

Perfect Attendance Bonus

ACR Discount for childcare facility

Job summary

ACR1.COM Commercial Roofing is hiring a Call Center Agent (Lead Generator) in Muncie, IN. Work in the Sales Office handling outbound B2B calls to identify roofing opportunities and gather building details for the sales team.

The role emphasizes data accuracy, CRM entry, and collaboration with Inside/Outside sales staff in a fast-paced call center environment.

Qualifications

• Must be 18 years of age.
• High school diploma or GED preferred.
• Basic computer knowledge including Outlook, Excel, and Word.
• Telephone skills and basic typing skills.
• Call Center/Telemarketing experience preferred but not required.
• Microsoft Access knowledge preferred but not required.
• Pass Pre-Employment Drug Screen.
• Provide 2 forms of I-9 Citizenship approved identification.

Responsibilities

• Contact prospective B2B customers via telephone in onsite call center.
• Gather size, age and owner contact information during calls.
• Enter data into customer contact database for review by sales staff.
• Maintain accurate and up-to-date information in the database.

Skills

Outlook

Excel

Word

Telephone skills

Typing

Education

High school diploma or GED

Tools

Microsoft Access

Job description

Position: Call Center Agent (Lead Generator)

Dept: Sales & Marketing

Location: In OFFICE (Sales Office) - Muncie, Indiana

Reports to: TEAM Telemarketing Manager

Employment Type: Full-Time (36 hours per week)

Hours: Monday through Thursday - 8:30 am to 5pm, Friday - 8:30 am to 12:30 pm (No Weekends, No Holidays & No Nights)

COMPENSATION

Hourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus. Raises are possible monthly, depending on position performance.

PERKS

• Daily, Weekly & Monthly prize incentives, based on job performance.
• Perfect Attendance Bonus - $100 awarded monthly upon qualification.
• ACR Discount Rate for childcare facility located next door, with availability.

BENEFITS

Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.

POSITION PURPOSE

Call Center Agents (Lead Generators) support our Outside/Inside Sales staff. Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns. No Residential calling.

ESSENTIAL DUTIES & BASIC TASKS

• Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.
  • No Residential calling
• During calls gather all relevant information, including size, age, and owner contact information for building/roof.
• Enter data into customer contact database for review and approval by sales staff.
• Maintain accurate and up to date information in database.

GOALS

• Generate at least TWO actionable leads per week.
• Making minimum outbound call requirements per day

QUALIFICATIONS

• Must be 18 years of age.
• High school diploma or GED preferred.
• Basic computer knowledge including the use of Outlook, Excel, and Word are helpful. The position also requires telephone skills, and minimum basic computer and typing skills.
• Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.
• Having knowledge of Microsoft access is preferred, but not required.
• Must be able to pass Pre-Employment Drug Screen.
• Provide 2 forms of I-9 Citizenship approved identification.

SKILLS & ABILITIES

Honest, dependable, self-motivated, persuasive, good communication skills. Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set. Ability to work in a team-oriented environment. Must have excellent customer service phone skills.

WORKING CONDITIONS

Position requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment.

This job will be a sitting position for a large portion of your day.

About Us

ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia.