Inside Sales Specialist, Phone Sales, Appointment Setting

Honest Abe Roofing; Terre Haute (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Job summary

Honest Abe Roofing in Terre Haute, Indiana, seeks a motivated individual for a position focused on turning incoming leads into scheduled roofing appointments. This role involves fielding homeowner calls, responding to online leads, and supporting the sales team.

Candidates should have at least 2 years of relevant experience, strong communication skills, and the ability to manage high call volumes. There is potential for growth into leadership positions. Benefits include health insurance, paid time off, and a performance-based bonus.

Qualifications

• 2+ years in a phone-based role.
• Experience with high call volumes.
• Detail-oriented and organized.

Responsibilities

• Turn leads into scheduled roofing appointments.
• Answer homeowner calls regarding roofing issues.
• Coordinate appointments with the outside sales team.
• Track all interactions in our CRM.

Skills

Strong verbal communication skills

Organizational skills

Customer service

Conflict resolution

Appointment setting

Tools

CRM systems

Job description

Local applicants only: Must be on-site in Terre Haute daily.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What You’ll Do

Turn incoming leads into scheduled roofing appointments for our sales team.

• Answer inbound homeowner calls about roofing issues
• Respond to online leads and schedule in-home appointments
• Follow up with past inquiries that have not yet scheduled
• Run nurturing campaigns through phone, text, and email
• Professionally handle customer questions and occasional concerns
• Track all interactions and outcomes in our CRM
• Coordinate appointments with the outside sales team
• Maintain consistent follow-up to keep the sales pipeline moving

Who Thrives In This Role

• Enjoy talking with people throughout the day.
• Stay positive even during difficult conversations.
• Comfortable handling objections and conflict.
• Motivated by setting appointments and achieving goals.
• Enjoy a fast‑paced, high‑communication environment.

Preferred Experience

• Call center sales or customer service.
• Inside sales or appointment setting.
• Customer success or account management.
• Home services call centers (HVAC, roofing, plumbing).
• High‑volume phone environments.

Requirements

• 2+ years in a phone‑based role.
• Strong verbal communication skills.
• Comfortable handling high call volumes.
• Experience using CRM systems.
• Highly organized and detail‑oriented.

Preferred: experience with home improvement companies, sales appointment setting, or lead follow-up campaigns.

Growth Opportunity

Opportunity to grow into an Inside Sales Team Lead or Call Center Manager as the operation expands. High performers may assist with training new agents, improving scripts and campaigns, and managing key performance metrics.

About Honest Abe Roofing

Honest Abe Roofing has served homeowners since 2005, specializing in residential roof replacement, repair, and maintenance with a focus on professionalism and integrity. Our mission is to become the most professional and respected roofing company in the world by building a culture that supports our team members and delivers an exceptional experience for every homeowner we serve.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Honest Abe Roofing Corporate.