Call Center Agent

AV Taxi Rides; Kansas City (MO); Vor Ort; USD 23.000 - 36.000; Vollzeit

Benefits dieser Stelle

Paid training

Flexible scheduling

Paid time off

Advancement opportunities

Supportive work environment

Performance-based incentives

Employee transportation discounts

Zusammenfassung

AV Taxi Rides is seeking a reliable Call Center Agent to assist with customer support, ride scheduling, and transportation coordination. The role requires handling inbound calls, maintaining documentation, and delivering professional service in a fast-paced environment.

The ideal candidate will have a high school diploma, strong communication skills, basic computer/data entry abilities, and the ability to multitask.

Qualifikationen

• High school diploma or equivalent required.
• Excellent verbal communication skills.
• Basic computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette.
• Bilingual skills are a plus.

Aufgaben

• Answer inbound customer calls regarding transportation services.
• Resolve customer concerns and escalate issues when appropriate.
• Coordinate with dispatch teams regarding ride updates.
• Maintain accurate customer records and call documentation.
• Provide professional and courteous customer support.
• Handle high call volumes efficiently.

Kenntnisse

Verbal communication

Customer service

Data entry

Multitasking

Phone etiquette

Bilingual

Ausbildung

High school diploma

Jobbeschreibung

Job Overview

AV Taxi Rides is currently seeking a reliable and customer-focused Call Center Agent to assist with customer support, ride scheduling, and transportation service coordination. The ideal candidate will provide professional assistance to customers while supporting daily operations in a fast-paced call center environment.

Key Responsibilities

• Answer inbound customer calls regarding transportation services
• Resolve customer concerns and Escalate issues when appropriate
• Coordinate with dispatch teams regarding ride updates
• Maintain accurate customer records and call documentation
• Provide professional and courteous customer support
• Handle high call volumes efficiently

Qualifications

• High school diploma or equivalent required
• Strong verbal communication skills
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Bilingual skills are a plus

Salary Range

$17 – $26 per hour

Benefits

• Paid training
• Flexible scheduling
• Paid time off
• Advancement opportunities
• Supportive work environment
• Performance-based incentives
• Employee transportation discounts