Ride Coordination & Customer Support Specialist

AV Taxi Rides; Kansas City (MO); Sur place; USD 23 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid training

Flexible scheduling

Paid time off

Advancement opportunities

Supportive work environment

Performance-based incentives

Employee transportation discounts

Résumé du poste

AV Taxi Rides is seeking a reliable Call Center Agent to assist with customer support, ride scheduling, and transportation coordination. The role requires handling inbound calls, maintaining documentation, and delivering professional service in a fast-paced environment.

The ideal candidate will have a high school diploma, strong communication skills, basic computer/data entry abilities, and the ability to multitask.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication skills.
• Basic computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette.
• Bilingual skills are a plus.

Responsabilités

• Answer inbound customer calls regarding transportation services.
• Resolve customer concerns and escalate issues when appropriate.
• Coordinate with dispatch teams regarding ride updates.
• Maintain accurate customer records and call documentation.
• Provide professional and courteous customer support.
• Handle high call volumes efficiently.

Connaissances

Verbal communication

Customer service

Data entry

Multitasking

Phone etiquette

Bilingual

Formation

High school diploma

Description du poste

AV Taxi Rides is seeking a reliable Call Center Agent to assist with customer support, ride scheduling, and transportation coordination. The role requires handling inbound calls, maintaining documentation, and delivering professional service in a fast-paced environment.

The ideal candidate will have a high school diploma, strong communication skills, basic computer/data entry abilities, and the ability to multitask.