Call Center Agent

Entertainment Travel Associates; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Skill development through hands-on 경험과

Job summary

Entertainment Travel Associates in Houston seeks a motivated Call Center Agent to engage with prospective and existing customers by phone, identify needs, and promote relevant travel products and services. You will build relationships, achieve measurable performance goals, and participate in ongoing sales training.

The role offers a competitive salary and opportunities for professional growth in a collaborative, innovative environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.

Responsibilities

• Contact prospective and existing customers by phone.
• Present products and services clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify leads through customer conversations.
• Follow up with prospective customers to develop sales opportunities.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, customer interactions, and leads.
• Support customer acquisition and promotional initiatives.
• Work toward individual and team performance goals.
• Collaborate with team members to improve customer engagement.
• Participate in ongoing sales training and professional development.

Skills

Verbal comm

Active listening

Phone calls

Persuasion

Relationship-building

Organizational skills

Multitasking

Performance-driven

Education

High school diploma or equivalent

Job description

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy phone-based communication, building customer relationships, and working toward measurable performance goals.

Responsibilities

• Contact prospective and existing customers by phone.
• Present products and services clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify leads through customer conversations.
• Follow up with prospective customers to develop sales opportunities.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, customer interactions, and leads.
• Support customer acquisition and promotional initiatives.
• Work toward individual and team performance goals.
• Collaborate with team members to improve customer engagement.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients