Call Center Agent

Bennetts Company; Honolulu (HI); On-site; USD 28,000 - 39,000; Full time

Job summary

Bennetts Company is seeking a dedicated support professional to handle high-volume calls, monitor security events, and document incidents in a timely and accurate manner. You will collaborate with monitoring and technical teams to ensure proper handling of events while protecting people and assets.

The role emphasizes clear communication, adherence to protocols, and a strong commitment to safety and continuous improvement in a fast-paced environment.

Qualifications

• Strong attention to detail and ability to follow defined procedures.
• Excellent communication and customer service skills.
• Ability to manage high call volumes and remain calm during urgent situations.
• Competence with incident documentation and information accuracy.
• Commitment to safety, integrity, and continuous improvement.

Responsibilities

• Handle high-volume inbound and outbound calls.
• Monitor alarms and security events, and respond according to established protocols.
• Verify, triage, and document incidents to support appropriate escalation and resolution.
• Accurately record all interactions and maintain clear, professional communication.
• Provide timely customer support while protecting people, property, and assets.
• Collaborate with monitoring and technical teams to ensure correct handling of events.

Skills

Attention to detail

Excellent communication

High call volume handling

Incident documentation

Safety and integrity

Job description

to support integrated electronic security and life safety solutions for commercial and enterprise clients.

Key Responsibilities

• Handle high-volume inbound and outbound calls.
• Monitor alarms and security events, and respond according to established protocols.
• Verify, triage, and document incidents to support appropriate escalation and resolution.
• Accurately record all interactions and maintain clear, professional communication.
• Provide timely customer support while protecting people, property, and assets.
• Collaborate with monitoring and technical teams to ensure correct handling of events.

Qualifications & Skills

• Strong attention to detail and ability to follow defined procedures.
• Excellent communication and customer service skills.
• Ability to manage high call volumes and remain calm during urgent situations.
• Competence with incident documentation and information accuracy.
• Commitment to safety, integrity, and continuous improvement.