Call Center Agent

Uniting Holding; Austin, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Star Club Corp in Austin seeks a motivated Call Center Agent to communicate with customers, understand needs, and promote relevant products and services.

You will present products clearly, identify customer needs, and follow up to develop sales opportunities while answering questions and building positive relationships. This role emphasizes performance and ongoing training to meet team goals.

Qualifications

• Strong verbal communication and listening skills are essential.
• Ability to identify customer needs and propose solutions.
• Track records of calls and leads accuracy is important.

Responsibilities

• Present products clearly and professionally.
• Identify customer needs and recommend solutions.
• Follow up with prospective customers to develop sales opportunities.
• Answer customer questions and provide accurate product information.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, interactions, and leads.
• Support customer acquisition and promotional initiatives.
• Work toward individual and team performance goals.
• Collaborate with team members to improve engagement.
• Participate in ongoing sales training and professional development.

Skills

Verbal communication

Active listening

Relationship building

Persuasion

Organizational skills

Self-motivation

Education

High school diploma or equivalent

Tools

CRM software

Job description

About Us

Star Club Corp was founded with a clear vision: to create a company that blends strategy, innovation, and execution into one seamless experience. What started as a focused initiative has evolved into a structured and scalable organization committed to delivering excellence at every level.

Job Summary

We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, understand their needs, and promote relevant products and services. This role is ideal for individuals who enjoy phone-based communication, building relationships, and working toward measurable customer service and sales goals.

Responsibilities

• Present products and services clearly and professionally.

• Identify customer needs and recommend appropriate solutions.

• Follow up with prospective customers to develop sales opportunities.

• Answer customer questions and provide accurate product information.

• Build positive customer relationships and encourage repeat business.

• Maintain accurate records of calls, customer interactions, and leads.

• Support customer acquisition and promotional initiatives.

• Work toward individual and team performance goals.

• Collaborate with team members to improve customer engagement.

• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal communication and active listening skills.

• Confident and comfortable speaking with customers by phone.

• Goal-oriented and motivated by performance.

• Strong persuasion and relationship-building abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.