Call Center Agent

CryptoGex; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and company holidays

Paid training and onboarding

Opportunities for career growth

Job summary

CryptoGex is seeking a Call Center Agent to handle inbound calls, provide information about services and events, and direct queries to the appropriate departments. This role offers hands-on customer service experience in a professional office environment.

You will document interactions, update records in the system, follow up on unresolved inquiries, and maintain professional telephone etiquette. Training and growth opportunities are available.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities.
• Basic computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and professional.
• Willingness to learn new systems and procedures.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Assist customers with questions, requests, and basic service issues.
• Document customer interactions and update records in the company system.
• Transfer calls and escalate complex concerns to the appropriate department.
• Follow up with customers regarding unresolved inquiries.
• Maintain professional telephone etiquette and service standards.
• Meet established customer service and call-handling expectations.

Skills

Verbal communication

Active listening

Problem solving

Data entry

Multitasking

Professionalism

Willingness to learn

Education

High school diploma

Job description

About Us

At CryptoGex, we organize technology-focused events, conferences, exhibitions, and brand activations. We value clear communication, reliable customer support, and efficient coordination to ensure positive experiences for our clients and attendees.

Position Overview

The Call Center Agent will handle incoming customer calls, provide information about company services and events, assist with inquiries, and ensure that customer requests are directed to the appropriate departments.

This position is suitable for candidates interested in developing their communication and customer service skills in a professional office environment.

Key Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Assist customers with questions, requests, and basic service issues.
• Document customer interactions and update records in the company system.
• Transfer calls and **escalate** complex concerns to the appropriate department.
• Follow up with customers regarding unresolved inquiries.
• Maintain professional telephone etiquette and service standards.
• Meet established customer service and call-handling expectations.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities.
• Basic computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and professional.
• Willingness to learn new systems and procedures.

Compensation & Benefits

• Competitive hourly pay ($20.00-$28.00/hour).
• Health, dental, and vision insurance options.
• Paid time off and company holidays.
• Paid training and onboarding.
• Opportunities for career growth and advancement.
• Supportive team environment.