Call Center

Access Sports Medicine & Orthopaedics Pllc; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Access Sports Medicine & Orthopaedics Pllc is seeking a Call Center Operator to support the Patient Access team with scheduling, registration, and receptionist duties. This role emphasizes patient-centered care and process improvement in a fast-paced medical office environment.

You will handle reminder calls, triage messaging, and switchboard coverage while upholding strict confidentiality and professional customer service. Teamwork and clear communication are essential to success.

Qualifications

• High School diploma or equivalent.
• Customer service or call center experience preferred.
• Excellent communication and phone skills required.

Responsibilities

• Schedule appointments from referrals received via fax, online, or ATC referrals.
• Make reminder calls to notify patients of upcoming appointments.
• Answer and route calls on the switchboard to cover coverage.
• Protect patient information and maintain confidentiality.
• Assist with training new staff and contribute to process improvements.

Skills

Customer service

Phone etiquette

Scheduling

Education

High School diploma

Tools

Phone system

Job description

Job DescriptionJob Title: Call Center OperatorDepartment: Patient AccessReports to: Patient Access ManagerFLSA Status: Non-ExemptPosition Summary: The Call Center Operator is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.Essential Functions include but are not limited to:Is accountable for the daily administrative/clerical functions.Ability to schedule appointments from referrals received via fax, online, or ATC referrals for athletes.Ability to notify patients of upcoming appointments by completing reminder callsAssist with triage messagingKnowledgeable on the switchboard to be able to cross coverFosters positive first impression by ensuring excellent customer service and phone etiquetteDemonstrates proficiency in the use of computer and other office equipmentGood interpersonal skills in establishing effective working relations with staff.Ability to effectively train new staff members.Handling & protecting patient information.Promotes internal and external customer satisfaction.Builds and promotes a culture of service excellence and continuous improvement.Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.Perform all other duties as assigned.Education & Qualifications:Required: High School graduate or equivalentPreferred: Customer service experience or call center experience