Cake Decorator & Customer Service Specialist

Roche Bros. Supermarkets; Needham Heights (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Roche Bros. Supermarkets in Needham Heights, MA is seeking a Bakery Associate to prepare and display products, ensure freshness, and deliver exceptional customer service. You will help rotate stock, decorate cakes, and assist with catering orders while following sanitation and safety guidelines.

The role requires teamwork, English fluency, and flexibility to work store-need schedules. Training and onboarding are provided, with a focus on maintaining high bakery standards.

Qualifications

• Must be 18 years of age.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Commit to the “Golden Rule” and work with other associates to build a strong bakery team.
• Provide premier customer service, including greeting and responding to questions, assisting at the service counter, and offering product suggestions.
• Dynamically selling products by providing customers with information needed to make product-related decisions.
• Write on cakes/prepare product to meet customers specifications.
• Icing, decorating, traying, packaging, labeling, pricing products for island refrigerated cases, and maintaining refrigerated service showcase.
• Stock display cases, and keep all bakery ingredients rotated in accordance with policy and product code dates.

Skills

Teamwork

English proficiency

Follow instructions

Schedule flexibility

Authorized to work in U.S.

Job description

Roche Bros. Supermarkets in Needham Heights, MA is seeking a Bakery Associate to prepare and display products, ensure freshness, and deliver exceptional customer service. You will help rotate stock, decorate cakes, and assist with catering orders while following sanitation and safety guidelines.

The role requires teamwork, English fluency, and flexibility to work store-need schedules. Training and onboarding are provided, with a focus on maintaining high bakery standards.