Cake Decorator & Customer Service Specialist

careers-rochebros; Mashpee (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Roche Bros. in Mashpee, MA is hiring a Bakery Associate to prepare, display, and stock fresh bakery products while delivering excellent customer service. You will greet customers, answer questions, and assist at the service counter with product suggestions and custom orders.

The role requires teamwork, reliability, and the ability to follow instructions in a fast-paced store. Applicants must be 18+, legally authorized to work in the U.S., and able to work a schedule based on store needs;

Qualifications

• Must be 18 years of age.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Commit to the “Golden Rule” and work with other associates to build a strong bakery team.
• Provide premier customer service, including greeting and responding to questions, assisting at the service counter, and offering product suggestions.
• Dynamically selling products by providing customers with information needed to make product-related decisions.
• Write on cakes/prepare product to meet customers specifications.
• Icing, decorating, traying, packaging, labeling, pricing products for island refrigerated cases, and maintaining refrigerated service showcase.
• Filling customer special orders, including all catering platter offers, as well as custom cake requests to include up and to wedding cakes and assisting with delivery and set up as needed.
• Operate the Bakery department mixer.
• Prepare and wrap bakery related products.
• Stock display cases, and keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first.
• Receive and unload bakery product and store in designated area.
• Monitor and maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company.

Skills

Teamwork

English proficiency

Follow instructions

Schedule flexibility

Authorized to work in US

Job description

Roche Bros. in Mashpee, MA is hiring a Bakery Associate to prepare, display, and stock fresh bakery products while delivering excellent customer service. You will greet customers, answer questions, and assist at the service counter with product suggestions and custom orders.

The role requires teamwork, reliability, and the ability to follow instructions in a fast-paced store. Applicants must be 18+, legally authorized to work in the U.S., and able to work a schedule based on store needs;